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EE4 – users being redirected when trying to register on mobile

Posted: January 24, 2015 at 9:29 pm


Mike Query

January 24, 2015 at 9:29 pm

Hi,

I’m experiencing an issue on some mobile and tablet devices where users are being redirected to ‘/registration/?ee=_register’, which gives them the Event Registration page with a “nothing in your event queue” message. This is after selecting a ticket to purchase, and then clicking the register button.

Event in question: https://bacc.cc/events/girls-night-out/

It seems to work fine on my computer and laptop. It’s happened on a couple iPhones and iPads. We use those devices for registering people we see in person so it’s important we figure out a solution here.

And on a side note, is it possible to get a more responsive display for mobile registration page? It now just displays part of the ticket table, and you have to scroll right/left. Not super smooth.

Thanks,

Mike


Mike Query

January 24, 2015 at 10:40 pm

OK just an update after troubleshooting, it looks like this is only happening to users not logged in to wordpress. Any ideas as to why it would do that? I don’t have any pages set to private.


Lorenzo Orlando Caum

  • Support Staff

January 25, 2015 at 1:01 pm

Hi, are you running any caching services or caching plugins on this site?

Or are you using a web host that provides built-in caching services?


Lorenzo


Mike Query

January 25, 2015 at 1:56 pm

Our host (WP Engine) has built in caching. They let you purge it (which I tried), but it doesn’t let you select pages to exempt, which is what I saw you recommended in one of your support pages.


Lorenzo Orlando Caum

  • Support Staff

January 25, 2015 at 3:35 pm

Hi Mike, they’ll be able to adjust those if you open a support ticket through the support area:

http://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/

http://wpengine.com/support/wpengine-ecommerce/


Lorenzo


Mike Query

January 25, 2015 at 5:27 pm

Cool, how exactly should I phrase my request? Are there certain pages or URLs I should give? I’m not sure how to ask them to exclude anything event espresso related.


Lorenzo Orlando Caum

  • Support Staff

January 25, 2015 at 6:11 pm

Hi Mike, here is an example of what you could write when you open the support ticket.

Hello! I’m using an ecommerce plugin called Event Espresso on my WordPress site:

example.com

I found this article here on your support site which mentions that you can setup WP Engine to work with ecommerce plugins by adjusting the caching to exclude certain content:

http://wpengine.com/support/wpengine-ecommerce/

These are the pages that are used by Event Espresso:

/events/
/registration-checkout/
/transactions/
/thank-you/
/registration-cancelled/

Could you help me setup no-cache / exclusion rules for the pages above?

Thank you.

*Note: the slugs that are mentioned above are from a default version of Event Espresso 4. If you have changed your slugs or are using different pages, then be sure to update them in the sample message above.

Thanks.


Lorenzo


Mike Query

January 25, 2015 at 8:56 pm

That worked! Thanks so much for the help.


Lorenzo Orlando Caum

  • Support Staff

January 25, 2015 at 9:18 pm

You are welcome. Enjoy the rest of your weekend!


Lorenzo

The support post ‘EE4 – users being redirected when trying to register on mobile’ is closed to new replies.

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Status: closed

Updated by  Lorenzo Orlando Caum 4 years, 4 months ago ago

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