Support

Home Forums Event Espresso Premium EE4 – transaction view invoice 500 error

EE4 – transaction view invoice 500 error

Posted: November 26, 2018 at 5:37 am


Ontroadmin

November 26, 2018 at 5:37 am

Hello,
On clicking the view invoice in the admin panel for a transaction, we get a 500 error.

Looking at the logs:

—–

PHP Catchable fatal error: Argument 2 passed to EEH_Parse_Shortcodes::parse_ticket_list_template() must be an instance of EE_Ticket, null given, called in /home/[domain]/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/shortcodes/EE_Ticket_List_Shortcodes.lib.php on line 100 and defined in /home/[domain]/public_html/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_Parse_Shortcodes.helper.php on line 97

——

Can you point us in the right direction to fix

Regards


Tony

  • Support Staff

November 26, 2018 at 5:44 am

Hi there,

Have you customized the Invoice template at all?

The error you are getting means EE can’t find the ticket object the registration(s) were made on, does the event (and the ticket the user registered onto) still exist within Event Espresso?

The support post ‘EE4 – transaction view invoice 500 error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 2 weeks, 2 days ago ago

Topic Tags

Tagged: ,

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!