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EE4 – transaction view invoice 500 error

Posted: November 26, 2018 at 5:37 am


November 26, 2018 at 5:37 am

On clicking the view invoice in the admin panel for a transaction, we get a 500 error.

Looking at the logs:


PHP Catchable fatal error: Argument 2 passed to EEH_Parse_Shortcodes::parse_ticket_list_template() must be an instance of EE_Ticket, null given, called in /home/[domain]/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/shortcodes/EE_Ticket_List_Shortcodes.lib.php on line 100 and defined in /home/[domain]/public_html/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_Parse_Shortcodes.helper.php on line 97


Can you point us in the right direction to fix



  • Support Staff

November 26, 2018 at 5:44 am

Hi there,

Have you customized the Invoice template at all?

The error you are getting means EE can’t find the ticket object the registration(s) were made on, does the event (and the ticket the user registered onto) still exist within Event Espresso?

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Status: closed

Updated by  Tony 1 year, 6 months ago ago

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