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Elizabeth
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September 7, 2017 at 3:07 pm
Somebody went through the registration and paid. The customers card was charged and auth.net shows it went through.
Back end in Registrations says:
Transaction Status: Incomplete
Gateway Response: This transaction cannot be accepted.
Current Registration Status: Approved
So when my customer printed her list for the class, it did not show her on it because it showed incomplete.
This has happened several times
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Josh
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September 7, 2017 at 9:01 pm
Hi Dorian,
Your Authorize.net account support may be able to explain why the gateway response was transaction could not be accepted. If Event Espresso gets a gateway response that says “transaction cannot be accepted” it will not set the transaction to complete.
May I ask though, by what means does your customer print her list for the class? Isn’t the registration included in the list even though there was some trouble with Authnet?
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Elizabeth
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September 8, 2017 at 8:26 am
Im asking her
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