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ds
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February 26, 2015 at 1:22 am
Hi,
We have had users complain that the tickets aren’t being added to their “event que” once clicking register. We have tried with Chrome and it works, however IE 11 & Firefox 35.0.1 doesn’t seem to add the tickets to continue to the buy process. Also latest Safari.
Our site is live so please any urgent help greatly appreciated.
Please see: http://tickets.digitalshoreditch.com/
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ds
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February 26, 2015 at 1:32 am
Just come across your post on WP Engine no caching rules. I’ll follow up with them and get back to you if there has been any success.
Thank you
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Tony
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February 26, 2015 at 1:37 am
Hi Kam,
That is very likely the cause, I’ve just added some tickets using Chrome and was shown ‘Nothing In Your Event Queue’ which is usually what happens when caching is enabled.
Please do let us know if setting up the cache exclusions allows this to work correctly.
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ds
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February 26, 2015 at 7:45 am
Hey Tony,
Yes it was a wpengine caching issue. All sorted now. Thank you for your help.
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Tony
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February 26, 2015 at 8:30 am
Thank you for letting me know, I’m glad you up and running.
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