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Railpromo
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May 23, 2016 at 4:41 am
Dear support team,
Referring to this thread https://eventespresso.com/topic/tax-settings-keeps-being-reset/#post-203098 would you be so kind to update me on the status of your investigation?
Thanks.
Best,
Luc
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Josh
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May 23, 2016 at 9:16 am
Hi Luc,
We’re still waiting for your WP admin credentials. The ones you sent no longer work.
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Railpromo
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May 23, 2016 at 9:22 am
Dear Josh,
After your request, I again submitted them using your form?
I tested them and they work fine. Would you be so kind to confirm whether you received my second form entry?
Best,
Luc
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Josh
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May 23, 2016 at 10:37 am
Hi there,
I checked and the last form submission we got from you had “No idea, see previous entry” for the WP admin password. The previous entry password no longer works.
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Josh
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May 24, 2016 at 12:33 pm
Thanks for sending. I installed a copy of Event Espresso that includes some extra code that captures any changes to the promotions settings on your site and adds it to a log. I’ve already sent a copy of the log over to one of the developers so they can investigate further.
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Josh
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June 16, 2016 at 1:57 pm
Update:
We found a fix for the Promotions settings getting reset and the fix is included in the latest releases of Event Espresso 4 core and the Promotions add-on. You can update to Event Espresso 4.9.2 and/or Promotions 1.0.7 to get the fix.
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