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EE4 Support License Key has red key

Posted: January 29, 2024 at 4:27 pm

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calthoracic

January 29, 2024 at 4:27 pm

Hello,
Our website in hosted on Kinsta – the live primary domain is calthoracic.org but we also have a “test” domain calthoracic2.kinsta.com which was first created when we migrated to Kinsta. The current license is active on the calthoracic2.kinsta.com domain. This is preventing us from upgrading the EE plugins. How can we reset the license so it points to or is active only on one domain (preferably calthoracic.org)?

thanks, Walt


Rio

  • Support Staff

January 29, 2024 at 6:11 pm

This reply has been marked as private.


calthoracic

January 29, 2024 at 6:35 pm

thanks Rio, I’ve initiated a reset request…


Rio

  • Support Staff

January 29, 2024 at 7:38 pm

This reply has been marked as private.


calthoracic

January 29, 2024 at 7:54 pm

Got and activated it on calthoracic.org – thanks Rio!!


Rio

  • Support Staff

January 29, 2024 at 8:08 pm

No worries, If you need anything, feel free to reach us again.

thanks

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