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EE4 stopped getting/showing Primary Registrant data between 9/6 and 9/7

Posted: September 11, 2018 at 6:08 am


runforamy

September 11, 2018 at 6:08 am

Hi there,
We are running a race event. We are set up to take primary registrant info and then pre-populate additional registrations (adult 5k, child 5K, volunteer etc.) with the same data that can then be edited with family member names. All has been working fine until 9/7 when the software stopped showing primary registrant info in the backend (registrations page) and on the CSV export. All we see now is the additional registrations marked (1/2) and (2/2) as if the primary reg info wasn’t counted as well as not being shown. We need the primary reg info for a number of reasons. Any idea what could have caused this change and how to get it back?
Thanks,
Alice
p.s. I have screenshots if you can tell me how to share them with you.


runforamy

September 11, 2018 at 6:16 am

I figured it out. The tickets had expired because the “sell until date” was set to sept 7th at 12:00am. I reset the sell until date into the future and all is working now. Thank you. Hope this helps someone 🙂


runforamy

September 11, 2018 at 6:23 am

One last question – is there a log I can access somewhere to recover the question answers that people submitted for the expired tickets?


Tony

  • Support Staff

September 11, 2018 at 6:45 am

There’s no log but I’m not sure I follow your question fully.

If the ticket was expired no users could have registered onto it so there will not be users in the above search? Unless I’m misunderstanding.


runforamy

September 11, 2018 at 11:05 am

I understand what you are saying but strangely, the primary registrant info capture persisted and took user data even when it was expired. The other ticket that was expired didn’t show up as an option. I think it might be that way because PR data was marked as required. I thought it might have been captured in the database somewhere I could access it. I am just looking for the answers to the tshirt size question for the PRs.


runforamy

September 11, 2018 at 11:14 am

No worries, I just realized that we didn’t ask for tshirt size from the primary registrants so we are all set. Thank you.


Tony

  • Support Staff

September 11, 2018 at 1:15 pm

I’m glad you figured it out.

Any further problems just let us know.

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Updated by  Tony 1 week, 5 days ago ago

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