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Chris Stambaugh
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October 19, 2015 at 3:43 pm
Hi,
I have several events (classes) where the status keeps automatically getting changed to Sold Out even though there are still spaces available.
An example is: https://www.bsop.ca/events/edmonton-portrait-photography-classes-november-14-15-2015/
Limit and Quantity is set to 12 while the registrations are 7.
Help please.
Paul
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Josh
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October 19, 2015 at 7:42 pm
Hi Paul,
Can you send admin level credentials via the secure form on this page so we can investigate? Thank you.
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Chris Stambaugh
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October 19, 2015 at 8:36 pm
Done.
Other event with “Sold Out” issues:
http://www.bsop.ca/events/studio-lighting-class-october-31-november-1-2015/
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Josh
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October 20, 2015 at 8:05 am
Okay thanks. We’re still looking into this, but those events are not sold out anymore.
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Josh
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October 20, 2015 at 10:20 am
We’ve got it all worked out. Thanks again for sharing access, it helped!
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Chris Stambaugh
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October 20, 2015 at 12:41 pm
Josh,
Which release will fix it? I see 4.8.16.p in the queue for updating but doubt that things happen that quickly.
The issue is also affecting class: http://www.bsop.ca/events/food-photography-class-february-2728-2016/
Paul
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Josh
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October 20, 2015 at 1:00 pm
Hey Paul,
The issue you reported has already been fixed, so no need to cast doubts.
With that other class, its one ticket was set sell until 10/15/2015. If you want to continue selling registrations for that class, you can set the sell until date to a later date, then save the event.
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Chris Stambaugh
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October 20, 2015 at 4:08 pm
Wow! My commendations to the programmer.
Thanks,
Paul
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