There are no errors as such causing this, so it must simply be that some JavaScript from either the theme (most likely) or a plugin is interfering with ours.
You can test this by disabling all plugins barring EE and if the form functions correctly, then its a plugin.
If not then swap to a default theme, either via Appearances or using a plugin such as the Theme Test Drive plugin, and then test the form.
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Support forum for Event Espresso 3 and Event Espresso 4.