Support

April 29, 2015 at 9:24 am

Hello – This morning we ran into an issue. At this time we have an event going on right now that we’re taking ticket orders for now. We do one for the public and one for sponsors and such. We sometimes enter these in the backend if they’re comped persons coming to the event.

Well when doing this, the fields were not showing up on the backend for some reason when it’s always been find and we didn’t accept any new updates and got the following error on the page:

An error has occurred:
Your form data could not be applied to any valid registrations.
EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 593

I then backed up the site, and upgrade to the newest version of WordPress and the Event Esspro software.

Once doing this, the issue was fixed.

But then we did a test and no our email registrant details aren’t showing up correctly with the question anwsers. I am sending example now.

Backend: http://pasteboard.co/5EcAeki.png

E-Mail: http://pasteboard.co/5EghRhq.png

Please us know if something doesn’t look right in the information below.

Here is all the code that is in the Registrant Details Message page:

Main Content:

<!-- HEADER -->
<table class="head-wrap" bgcolor="#ffffff">
<tbody>
<tr>
<td></td>
<td class="header container">
<div class="content">
<table bgcolor="#ffffff">
<tbody>
<tr>
<td>[CO_LOGO]</td>
<td align="right">
<h6 class="collapse">[COMPANY]</h6>
</td>
</tr>
</tbody>
</table>
</div></td>
<td></td>
</tr>
</tbody>
</table>
<!-- END HEADER -->
<!-- BODY -->
<table class="body-wrap">
<tbody>
<tr>
<td></td>
<td class="container" bgcolor="#FFFFFF"><!-- content -->
<div class="content">
<h1>Registration Notification</h1>
The following attendee(s) have registered for the following event:
<table>
<tbody>
<tr>
<td>[EVENT_LIST]</td>
</tr>
</tbody>
</table>
</div></td>
<td></td>
</tr>
</tbody>
</table>
<!-- END BODY -->

[EVENT_LIST]

<!-- Callout Panel -->
<p class="callout"><strong>Event: [EVENT_LINK]
Venue: <a href="[VENUE_URL]" target="_blank" rel="noopener noreferrer">[VENUE_TITLE]</a> ([VENUE_CITY], [VENUE_STATE])</strong></p>
<!-- /Callout Panel -->
<h4><a href="https://resweb.passkey.com/go/NatlAssnSportsOfficials" target="_blank" rel="noopener noreferrer">Click here to book your Hotel TODAY!</a></h4>
<h2>Registrant Details:</h2>
[ATTENDEE_LIST]

[ATTENDEE_LIST] *: <h4><a href="[EDIT_ATTENDEE_LINK]">[FNAME] [LNAME]</a></h4>
		<ul>
<li><strong>Registration Code:</strong> <a href="[EDIT_ATTENDEE_LINK]">[REGISTRATION_CODE]</a></li>
<li><strong>Tickets:</strong></li>
</ul>
<ul>[TICKET_LIST]</ul>
<strong>Questions & Answers</strong>
<ul>[QUESTION_LIST]</ul>
<hr />

[TICKET_LIST] *:

<li><strong>[TICKET_NAME]</strong></li>
<li>Dates/Times:</br><ul>[DATETIME_LIST]</ul></li>

[DATETIME_LIST] *:

<li>[DATETIME_START] - [DATETIME_END]</li>

[QUESTION_LIST] *:

<li><strong>Question:</strong> [QUESTION]</li>
<li><strong>Answer: </strong>[ANSWER]</li>

Thanks,

Michael
mkielas@referee.com