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Elizabeth
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March 29, 2017 at 12:53 pm
When we are selecting classes for promo codes not to be used, some are greyed out and cannot uncheck them. Any idea why?
**Under Promotion Applies To….
We have “YES” set to apply to all accept ones checked but we need to uncheck the greyed out ones.
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Elizabeth
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March 29, 2017 at 12:55 pm
Someone used the promo code on an event they were not supposed to and now we cannot undo the promo code for that event.
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Elizabeth
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March 29, 2017 at 1:01 pm
This is a huge problem right now…other people are trying to register using the promo code and they should not be able to.
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Josh
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March 29, 2017 at 1:44 pm
Hi Dorian,
You can set the promo code to expire (set the Valid until date to yesterday’s date), then create a new promo code to replace it.
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Josh
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March 29, 2017 at 1:46 pm
Then when you set up the new code, please be sure to only set the events that it should actually be used for.
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Elizabeth
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March 29, 2017 at 1:48 pm
but we need to still be able to use that same code. it is still able to be used
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Elizabeth
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March 29, 2017 at 1:50 pm
This is a code tied to a Groupon promo so we cannot disable it.
This is set to YES and she went back in and checked the events it cannot be used for: But the one with the issue is greyed out.
If set to “Yes” then this promotion will be applied to ALL items of the Scope type selected above, without having to manually select the individual items via the “Promotion applies to…” metabox in the sidebar.
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Josh
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March 29, 2017 at 1:54 pm
The new code can still be exactly the same promotion code that your customers input, but it will be a different promo code entry in the admin. So for example if your current code is PAINTSIPCHEAP20, you input that same value for the new promotion’s promo code field. You’ll help the staff avoid some confusion if you give the new promotion a different name.
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Elizabeth
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March 29, 2017 at 2:05 pm
I did what you said and that worked for allowing to select the event now, but the process is not working.
1: (I HAVE THIS SET TO YES) If set to “Yes” then this promotion will be applied to ALL items of the Scope type selected above, without having to manually select the individual items via the “Promotion applies to…” metabox in the sidebar.
2: I checked the box on the right to not allow the specific event.
3: It is allowing the promo code still.
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Josh
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March 29, 2017 at 2:13 pm
In step one, you need to set “Apply Promo to ALL Scope Items” to No. When you set that to Yes, it will automatically allow all events to use that promo code.
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Elizabeth
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March 29, 2017 at 2:28 pm
So then we have to manually select each event which it can be used for?
Then every time they add events they have to go back into each promo code and select those events as well? That seems like a pain because if they have like 20 promo codes and they add 30 events, they have to go through and check all those boxes?
Why cannot it work like I explained it? Seems like almost the same coding just a little tweek.
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Josh
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March 29, 2017 at 2:49 pm
What did you actually explain?
There are two ways to assign a promotion code to events:
1) Assign the code to ALL events
or
2) Assign the code to individual events
If you have events where you do not accept the promotion code, your only option is 2. If you go with option 1, someone can use a promotion on any event.
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Elizabeth
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March 29, 2017 at 2:58 pm
Let’s says you add a new promo code and select only the events you want that code to work for…..
The next week you add 30 new events. You then have to go into that promo code and select those new 30 events?
And to add to that…if you have 10 other active promo codes, you have to go into each of those and do the same thing.
Why can’t that select all feature work where when you check the boxes, those are excluded? That would simplify things. The code is already there, just needs a new IF statement 🙂
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Josh
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March 29, 2017 at 3:14 pm
No I’m afraid the code isn’t already there and just needs a new if statement. What you’re imagining would basically make the event selector in the promotions add-on do the opposite of what it does now.
You’re more than welcome to submit a pull request to the dev team with your suggested code changes. I’ll suggest wrapping your changes in filter hooks so the defaults don’t change for everyone else. I can get an invite out to you so you can join the EE4 promotions repository if you have a Github account.
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Elizabeth
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March 29, 2017 at 3:16 pm
So what I stated is true about the process?
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Josh
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March 29, 2017 at 3:23 pm
I don’t know what statement you are referring to. What did you state about the process that you think is true?
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Elizabeth
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March 29, 2017 at 3:54 pm
Let’s says you add a new promo code and select only the events you want that code to work for…..
The next week you add 30 new events. You then have to go into that promo code and select those new 30 events?
And to add to that…if you have 10 other active promo codes, you have to go into each of those and do the same thing.
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Josh
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March 29, 2017 at 4:02 pm
The next week you add 30 new events. You then have to go into that promo code and select those new 30 events?
You might have to, or you might not, it really depends right. Since you have some classes that don’t allow promo codes, you would not go into the promo code and select the events that don’t allow that promo code. You should only edit the promo code to add more events to it if the new events will be accepting promo codes.
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