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EE4 PHP 5.3 error message

Posted: March 2, 2014 at 8:39 pm


Russell Collins

March 2, 2014 at 8:39 pm

I have a persistent error message at the top of the dashboard that claims I have PHP 5.2.17 installed. I spoke to the host provider and they have updated to 5.3.21 which is evidenced here: *moderated*
and yet the error message continues to persist.
Wordpress V3.8.1
New installation of EE4 (never had EE3)
Site is yaktrak.com

  • This topic was modified 5 years, 6 months ago by  Dean. Reason: moderated sensitive data


Tony

  • Support Staff

March 3, 2014 at 6:05 am

Hi Russell,

Have you clicked the ‘Dismiss’ button on the bottom right of the error message?

That should remove the error and now that the PHP has been updated it should not return.


Russell Collins

March 4, 2014 at 9:23 pm

I have dismissed it a number of times and it always comes back on refresh. I’ve also deactivate the plugin and reactivated, I’ve updated and still the error is there.


Russell Collins

March 4, 2014 at 9:58 pm

After dismissing the message I get this response: An unknown error has occured on the server while attempting to dissmiss this notice.


Josh

  • Support Staff

March 5, 2014 at 5:15 pm

Hi Russell,

It may help to log out, clear your browser’s cache, then log in. If that doesn’t help, then if you deactivate all non-EE plugins, dismiss the message, then reactivate the plugins that should work.


Russell Collins

March 5, 2014 at 6:07 pm

Hi Josh

Tried both of those actions and still no joy.


Josh

  • Support Staff

March 5, 2014 at 7:04 pm

Hi Russell,

I’m now wondering if there is a script that’s running in the admin that’s preventing the admin notification from being dismissed. Can you try installing the theme test drive plugin and test drive the twentyfourteen theme? Then you can try dismissing the notice while you do the test drive.


Russell Collins

March 7, 2014 at 10:47 pm

Ok, i’ve tried the theme test drive with twenty fourteen and the error message still persists. I get this error message immediately afterwards:

An unknown error has occured on the server while attempting to dissmiss this notice.

and on refresh the original error message returns.


Lorenzo Orlando Caum

  • Support Staff

March 8, 2014 at 3:00 pm

Hello Russell,

Could you please create a temporary WordPress admin login so I can take a closer look at this issue?

Please share that temporary login through the secure link below:

https://eventespresso.com/send-login-details/

To prevent delays in troubleshooting, be sure to double check your information on the form before submitting. The submit button for the form appears after you have answered “Yes” to the last question.

Thanks.


Lorenzo


redshred

March 9, 2014 at 5:03 pm

EE4 Support,

New EE4 Install:
I’m also can’t seem to get this PHP version error message to disappear. I used hosting provider tools to update from 5.2.17 to 5.3.24. Also verified installed version with phpinfo().

Also tried to deactivate all plugins, re-activated EE4 only, emptied browser cache, and still get the error message: “You are currently running version 5.2.17. In order to update your version of PHP, you will need to contact your current hosting provider.”

When I try to dismiss the error, I get 2nd error that OP received: “An unknown error has occured on the server while attempting to dissmiss this notice.”

Empty cache, Reload EE4 main plugin page and get the original error again. Other browsers also get the same errors. If you have suggestions, please let me know as well.

Thanks,
Red Shred


Tony

  • Support Staff

March 10, 2014 at 6:29 am

@redshred

Thank you for the information.

We have opened a ticket to investigate this issue with a note to update this thread with any findings.


Tony

  • Support Staff

March 12, 2014 at 3:54 am

@both

Hi Russel & redshred,

To fix this issue there needs to be a slight modification to the database. The issue you both currently see could have many possible causes for this not working.

First you could try temporarily de-activating all Non-EE plugins and retry, then if it will not dismiss set the theme to one of the default themes (such as twenty fourteen) and retry, then re-activate the plugins once again and re-set your theme.

If that does not work the database will need to be tweaked to remove the flag. You can do this via phpMyAdmin, (usually available via cPanel)

Before starting be sure to backup the database. We have a guide available here on how to do this:

http://eventespresso.com/wiki/how-to-back-up-your-site/#backupmanual

Once you have backed up the database (be sure you backed up the correct one) you will be on the Export tab, go to the ‘Structure’ tab, then in the list scroll down and click on ‘wp_options’ http://take.ms/Bgbk6

Click option_name to sort alphabetically A-Z (click on it again if it sorts Z-A to switch) then in the list find the option ‘ee_pers_admin_notices’ http://take.ms/HIhyo (you may need to use the arrows highlighted to go to the next page)

Delete that option using the ‘Delete’ button on that row http://take.ms/CTZ2t

Click on on the dialog if it asks you to confirm.

Then go back to your WP Dashboard and refresh the page. The notice should now have been removed.


Russell Collins

March 12, 2014 at 5:28 am

I am in the process of rebuilding my site at a new folder at the same domain. I’ve just installed EE4 at the new domain folder and it seems to be behaving so far. I’m just now waiting for the licence key to be reset.


Tony

  • Support Staff

March 12, 2014 at 5:59 am

Hi Russell,

Your license key has been reset. Please remove the key (cut) from General Settings, save the settings, replace the key (paste) and save the settings once more.

That will re-assign your license key.

Any other issues just let us know 🙂

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Updated by  Tony 5 years, 6 months ago ago

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