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EE4 Payment Received Email Template

Posted: November 9, 2018 at 10:57 am

lisa burgess

November 9, 2018 at 10:57 am


I’m looking at the default “Payment Received” email message, and the text that appears when I edit it is not the same text that appears when it gets emailed to me.

This is what the main content says in the editor:

But when I receive it in my email, the first two lines above the Payment details are different. Instead, it says:

Hello, [name]
We’re just notifying you of a successful payment made for the following transaction and tickets:

How do I edit that text, since it doesn’t appear to be the text found in the default template? I don’t understand where it is coming from since I’m using the global settings.



  • Support Staff

November 9, 2018 at 11:09 am

Hi Lisa,

It looks like you’re making edits to the Event Admin context, and the text you want to edit is within the Primary Registrant context. There’s more information about working with message contexts in the documentation:

lisa burgess

November 9, 2018 at 11:25 am

omg! now it makes sense! I thought just toggling between the two was switching them. thank you!

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Status: closed

Updated by  lisa burgess 5 months, 1 week ago ago

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