Support

Home Forums Event Espresso Premium EE4 – Number of tickets

EE4 – Number of tickets

Posted: November 30, 2015 at 11:52 pm

Viewing 3 reply threads


Andreas

November 30, 2015 at 11:52 pm

Hi,

Noticed that when setting up an Event, I can write how many tickets will be available.

Then when I add tickets, the amount from the Event itself is inserted into each of the tickets available.

Example:
Event has limit 250.
Ticket 1 has amount 250
Ticket 2 has amount 250

Is this correct?
Could it mean that there are 500 tickets available?

I want to make sure that if the Event can only take e.g. 250 people, there cannot be 500 tickets for sale in total. πŸ™‚

Thank you!

Kind regards,
Andreas


Tony

  • Support Staff

December 1, 2015 at 3:34 am

Yes that is correct.

Example:
Event has limit 250.
Ticket 1 has amount 250
Ticket 2 has amount 250

The datetime has a max limit of 250 so as long as both of those tickets have the same single datetime assigned it will work.

With this setup your datetime can have 250 of Ticket 1 OR 250 of Ticket 2
(or any combination of either) once the datetime limit is reached the event will be sold out.

You can specify any limit within the tickets themselves but an overall datetime limit, this allows you to add another ticket with a qty of lets say 10. Those could be ‘VIP’ tickets but you may only sell 2 of those, then a combination of 248 of the other 2 tickets which sells out the event.

Does that help?


Andreas

December 1, 2015 at 4:26 am

Hi Tony!

Thanks for taking the time to respond!

I don’t think I get it. πŸ™‚

Datetime, what is that?

In my setup for an upcoming, I have 300 tickets as “limit” for the Event as such.
Then I have the two types of ticket.

Early Bird
Sale starts 2015-12-04 11:00pm
Sell until 2015-12-06 11:00pm

Standard
Sale starts 2015-12-06 11:00pm
Sell until 2016-01-09 09:00am

What will happen with these?

The Early Bird ticket is only for a limited period for a cheaper price.

Will my setup mean I can sell more than my 300 tickets for the Event?

I just want to secure that I do not over crowd the venue. Or if people buy tickets and cannot get a seat.

Shall I worry or am I safe? πŸ™‚

Regards,
Andreas


Tony

  • Support Staff

December 1, 2015 at 5:33 am

Your safe πŸ™‚

With EE4 events can have multiple ‘datetimes’, these are basically instances of the event. You can see those in the editor here – http://take.ms/NLqQX

The limit set there is the overall event for that specific datetime. In your case it should be 250.

The tickets below give access to a datetime, in your case if you only have 1 datetimes, those tickets will apply to that datetime only – http://take.ms/3E59d

The ‘sold’ tickets from all tickets assigned to a datetime are combined and set to the datetime – http://take.ms/XWdUV

Once the combined sold value reaches the datetime limit, the datetime is sold out, so all tickets assigned to that datetime are set to sold out.

So if I manually set the datetime limit to match the sold value, the tickets automatically set to sold out – http://take.ms/ErMpA

(You don’t need to do this, its just showing that the tickets will sell out when the datetime does)

Viewing 3 reply threads

The support post ‘EE4 – Number of tickets’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso