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Dawn Kole
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September 27, 2015 at 6:23 am
need help troubleshooting this. no emails are being received for the registrations pending payment messages.
I’ve been all through support forum posts. Upgraded my PHP to 5.529, installed email log and I DO see the emails in there. There are no customizations made to EE. Please help! Site is PYTAyoga.com
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Tony
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September 28, 2015 at 5:30 am
Hi Dawn,
Usually when this happens it is due to issue with your host.
Event Espresso itself doesn’t actually send any emails, it passes the emails to WordPress which then passes them to your host to do any number of steps, This means if WordPress can not send emails, neither can EE.
As you can see the emails within the log that means EE is passing them over to WordPress (wp_mail) which is then passing them to your host.
We recommend using a transactional email service such as Mandill or PostMark which basically then sends all of your sites email through their servers rather than your hosts.
You’ll find further information on these services here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Dawn Kole
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September 29, 2015 at 9:40 am
thanks. hate to install another plugin, but i guess the php mail wasn’t going to work. had to switch to smtp.
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Lorenzo Orlando Caum
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September 29, 2015 at 9:55 am
Hi Dawn, which option did you go with to resolve this issue?
Thanks
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Lorenzo
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Dawn Kole
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September 29, 2015 at 10:24 am
I actually was directed by host to use wp smtp mail plugin. no cost
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Lorenzo Orlando Caum
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September 29, 2015 at 10:29 am
Hi, if that runs through a gmail or another personal email account, then you may run into issues in the future:
http://www.serversmtp.com/en/limits-of-gmail-smtp-server
I recommend setting up a transactional email service. Postmark app offers a general free tier at 25,000 emails when you sign up.
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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