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EE4 Not Creating Ticket Price Record

Posted: April 28, 2015 at 1:59 pm

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Melissa Rogozinski

April 28, 2015 at 1:59 pm

I’m running WP 4.2.1 with EE 4.6.23.p and have an issue with this most recent combination.

When creating a new ticket the related pricing record is not created in the database. I can manually add the price record with the matching ticket ID to solve the problem.

I tried updating the price multiple times before realizing that the data was not being saved. Upon inspection of the database, I noticed that the pricing record for the new ticket was missing which explained the initial frustration.


Lorenzo Orlando Caum

  • Support Staff

April 28, 2015 at 7:16 pm

Hi Melissa, that should be working.

What if you create a new event add an event title, description and save?

Does it save that event as expected and if so, what happens when you then adjust the pricing from 0 to say 10 or 25?

Does that also work as expected?

Also, could you update to the newest release that was rolled out today?

https://eventespresso.com/wiki/ee4-changelog/#4.6.24


Lorenzo


Melissa Rogozinski

April 29, 2015 at 7:19 am

Hi Lorenzo,

Looks like 4.6.24p cured the problem.

I believe what was happening was that the create ticket button would create the ticket, but not the related price record. You could put a price in, but when updating the event the field would become blank due to the missing record and the event would simply show the price as $0.00.

Thanks for the help!


Lorenzo Orlando Caum

  • Support Staff

April 29, 2015 at 8:56 am

Hi Melissa,

This was likely due to the recent WordPress security release from earlier this week. With major releases like WP 4.2, we start testing early. However, with security releases, we have limited notice.


Lorenzo

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