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mvandc
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October 26, 2017 at 10:51 am
I offered tickets online for the first time at our seasonal venue. It was a great success. Thank you Event Espresso. There was one major problem that I hope can be resolved before next season or I may not be able to use Event Espresso again.
I was under the impression that the EE4 Promotions add-on would allow me to offer discount codes for tickets online. I created discount codes to use in our Search Engine Marketing efforts, AdWords and Display Ads. Come to find out, the “Promotions” add-on only applies to a single ticket and/or event. If someone buys 5 tickets using a $2 off code, it subtracts $2 from the total amount … not each ticket! Who can even use such an add-on? That is completely worthless.
Was this one big oversight? Will it be fixed anytime soon?
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Josh
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October 26, 2017 at 11:09 am
Hi there,
Thanks for taking the time to leave this valuable feedback.
You might find this interesting: This wasn’t actually a big oversight. The promo code add-on was designed to subract $x from the total because the majority of the feedback requested that it be done that way.
You’ll see just one of the many topics where this feedback was shared here:
https://eventespresso.com/topic/promotion-code-issue/
If you or anyone else would like to sponsor the development of a promotion code add-on that works another way you can find out more here:
https://eventespresso.com/rich-features/sponsor-new-features/
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mvandc
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October 26, 2017 at 11:27 am
Thanks for the explanation Josh. I cant even think of a situation where someone would want to apply the code to the entire purchase … unless they typically only sold one ticket at a time. Can anyone else think of a situation where that would be useful?
I worked out a deal with a local TV station to promote our venue on their Family 2 Family segment but we had to agree to offer a discount to their viewers. Didn’t know it at the time but we couldn’t do it. I took a black eye over that.
I sell tickets … not events. Any discount should apply to the ticket. In fact, that is what is expected by anyone using the add-on. That is how any other online ticketing system works.
I purchased an “Everything” license and maintain an annual subscription. Does that help to sponsor correcting the Promotions add-on?
Thanks again
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Josh
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October 26, 2017 at 12:09 pm
The other topic I linked to included an example of a situation where someone would want to apply the code to the entire purchase:
Say a class is $35.00 and someone books 2 seats. The total is $70. When they use the code for $50, it zeroes it out instead of having a $20 balance. The coupon codes work fine for booking 1 seat.
We’ve gotten a lot of feedback over the years that’s similar to the above, so the Event Espresso 4 promotions add-on was designed around that feedback.
Any discount should apply to the ticket. In fact, that is what is expected by anyone using the add-on.
You’re speaking for yourself. I just gave you an example of a franchise that sells tickets and they have different expectations. In its current state, the Promotions add-on handles the promo codes in a way that you don’t expect, but many other people actually do expect it to work the way it does now.
Does that help to sponsor correcting the Promotions add-on?
No. The everything license gives you access to support and 1-click updates for one year. It’s not a development sponsorship.
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