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EE4 – Multiple Tickets Disjointed at Registration;

Posted: June 12, 2017 at 11:05 am


Creative2

June 12, 2017 at 11:05 am

We have events set up that have multiple tickets.

If a single user comes to the single event page, selects multiple ticket options (i.e., from Week A – Week J they select Weeks A, B, and C), then goes to the registration form: Week A shows in details at the top, and the registration fields come after that, and then Weeks B and C are reviewed in detail at the bottom of the registration form fields.

It is very confusing to users to have 1 ticket at the top, even though it’s not a required ticket, and have the remaining tickets displayed at the bottom of the page.

Is there a way to get all of these ticket details, on the registration form, to display in the same space/table area?


Tony

  • Support Staff

June 12, 2017 at 2:26 pm

Hi there,

Not currently no.

Do you require questions for additional registrants? If not you can hide the ticket details on that section so they select, add their details and then see an overview of the tickets selected after that, would that work?

If you can like me to a page I can use to run some test registrations I can show you an example.


Creative2

June 19, 2017 at 8:09 am

Thanks Tony; sorry for the delay in response I was out of office.

We have simply hidden these ticket details on the Registration Form/Applicant Info page, because it was extremely confusing to those trying to register and they could see an overview on the next Payment page.

The support post ‘EE4 – Multiple Tickets Disjointed at Registration;’ is closed to new replies.

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Updated by  Creative2 2 years, 4 months ago ago

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