|
westonemanor
|
May 31, 2016 at 9:48 am
Hi,
When trying to log into the app, it says “The data is not in the correct format” and I’ve made sure that the site is using the Post name permalink. This is using an admin account.
Furthermore, what is the required user capabilities/roles in order to download tickets from the admin back-end?
Thanks
|
|
Josh
|
May 31, 2016 at 1:42 pm
Hi there,
Can you check to see which version of the mobile app you have installed? Also, have you stepped through the EE4 Mobile App’s troubleshooting checklist?
https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting
Furthermore, what is the required user capabilities/roles in order to download tickets from the admin back-end?
A user role with the
ee_read_events, ee_read_transactions,
and ee_send_message capabilities can download tickets from the Event Espresso – Transactions page.
|
|
westonemanor
|
May 31, 2016 at 8:15 pm
Hi,
Yes I when through the troubleshooting checklist
|
|
Josh
|
June 1, 2016 at 8:22 am
Did you happen to check which version of the mobile app you have installed? May I ask what’s the version number?
|
|
westonemanor
|
June 1, 2016 at 10:24 am
As far as I’m aware, there’s only one version (that’s on the app store) and that’s version 1.0.0
|
|
Josh
|
June 1, 2016 at 11:36 am
There are 3:
https://itunes.apple.com/us/developer/event-espresso/id437176962
Version 1.0 of the Event Espresso 4 app is the one for Event Espresso 4.
I checked your site {yoursite.com}/westone-events/wp-json/ee/v4.8.36/events/
and the data there looks to be in the correct format. Am I looking at the right site?
|
|
westonemanor
|
June 3, 2016 at 3:28 pm
Yep that is the correct site.
|
|
Josh
|
June 6, 2016 at 9:01 am
Can you try (or have you tried) the app with all other plugins deactivated?
|
