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EE4 Manually Complete a Payment

Posted: April 2, 2014 at 7:04 am

Viewing 13 reply threads


Midsouth Fly Fishers

April 2, 2014 at 7:04 am

Hello

I have a few people subscribed to my event who paid upfront with cash or check. I would like to update their registration to reflect that they have paid. When I go into transactions and click apply payment, fill out the payment info with cash or check and hit apply payment, the screen stays indefinately on processing and I never see the status go from incomplete to approved.
Any help you can provide with this issue would be appreciated.

Info.
EE version 4.1.10
WP version 3.8.13.3


Riccardo Pinardi

April 2, 2014 at 8:06 am

I have the same problem here: http://www.bemadrid.com/be-activities


Tony

  • Support Staff

April 2, 2014 at 8:29 am

I’m not able to reproduce this locally.

Would it be possible for either of you to provide temporary log-in details so I can run a test registration and apply a manual payment to it whilst troubleshooting?

If so please send via https://eventespresso.com/send-login-details/


Midsouth Fly Fishers

April 2, 2014 at 8:58 am

Sure. I sent it on.


Tony

  • Support Staff

April 3, 2014 at 7:45 am

Hi

Can you temporarily disable JetPack and retry please?


Midsouth Fly Fishers

April 3, 2014 at 8:06 am

jetpack plugin deactivated. Problem persists


Midsouth Fly Fishers

April 3, 2014 at 8:11 am

for what it is worth, also tried disabling wp-ecommerce and quick cache with no behavior change


Tony

  • Support Staff

April 3, 2014 at 9:01 am

Have you recently moved hosts/domain names?
Or moved WordPress into its own directory?

The reason this is failing is admin-ajax.php is returning 404 (Not found) as EE is requesting it from the wrong location.

EE is requesting /wp-admin/admin-ajax.php

The correct location (based on the Dashboard) would be /wordpress/wp-admin/admin-ajax.php

So I’m assuming WordPress has been moved into its own directory, was that recently?


Riccardo Pinardi

April 3, 2014 at 9:36 am

I worked on this website only recently, but it not has been moved since I installed EE4…


Tony

  • Support Staff

April 3, 2014 at 10:04 am

@Riccardo,

Your issue may very well be different, to keep these separate could you start your own thread providing any details of the error please?

Once you have done so, also send us temporary log in details using https://eventespresso.com/send-login-details/

We can then confirm if the issue is the same.


Midsouth Fly Fishers

April 3, 2014 at 11:52 am

It has not been moved to it’s own directory,persay. it has always been there. My directory structure is /www/htdocs/wordpress/wp-admin and there is indeed an admin-ajax.php file there.

In my wordpress settings I have my wordpress URL set to http://www.msff.org/wordpress and my site url set to http://www.msff.org

I have permalinks set to post time if that matters.

I have only a handful of files in the htaccess folder, my index.php file reads like this

<code>&lt;?php
/**
 * Front to the WordPress application. This file doesn&#039;t do anything, but loads
 * wp-blog-header.php which does and tells WordPress to load the theme.
 *
 * @package WordPress
 */

/**
 * Tells WordPress to load the WordPress theme and output it.
 *
 * @var bool
 */
define(&#039;WP_USE_THEMES&#039;, true);

/** Loads the WordPress Environment and Template */
require(&#039;./wordpress/wp-blog-header.php&#039;);
?&gt;</code>

and I have a .htaccess file in the root as well. Everything else wordpress related is under the /wordpress/ directory.

I may have followed a doc years ago to allow it to be root, or it may have come that way from my hosting provider, I honestly do not remember. I have tried very hard to keep it as out of the box as I can.


Tony

  • Support Staff

April 4, 2014 at 5:52 am

Thank you for providing the additional information, it helped narrow this down.

I have managed to reproduce this and have opened a ticket for the developers to investigate with a note to update this thread with any findings.

  • This reply was modified 10 years, 8 months ago by Tony. Reason: change 'this ticket' to 'this thread'


Midsouth Fly Fishers

April 4, 2014 at 7:46 am

Thanks. I’ll wait to hear what they come back with.


Midsouth Fly Fishers

April 11, 2014 at 11:37 am

Hello,

I was just wondering if there was any updates on this issue?

thanks


Midsouth Fly Fishers

April 20, 2014 at 7:32 pm

Seems like it is fixed in 4.1.12 version

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