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Ivis Davila-Paz
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August 15, 2016 at 2:44 pm
Good afternoon Lorenzo,
The following error appears in relationship to Seminarios Imagen EE4 license:
*redacted license key*
This is preventing updates and ordinary mainteinance to the module.
Please help.
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This topic was modified 8 years, 1 month ago by
 Josh. Reason: removed license key
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Josh
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August 15, 2016 at 3:13 pm
Hi there,
Can you post the actual error message? We have the licensnse key on file, and it will be helpful to know what the actual error message says.
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Ivis Davila-Paz
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August 16, 2016 at 6:56 am
Hello, Josh.
The key icon at the Right of the Valid Support License Key field turns red.
I have a screenshot. Where can I send it, so you can see?
Regards,
Rosalba & Ivis
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Josh
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August 16, 2016 at 9:53 am
It will not be necessary to send a screenshot of the key icon. What’s happening is there are two URLs that are associated with your support key:
seminariosimagen.com/registros
and
seminariosimagen.com/comercial
You can remove the key from one of the above websites if both of the above are still separate sites. Then you go to your account page and request a key reset. We will reset the key after you’ve requested a reset.
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