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EE4 latest update error

Posted: May 16, 2018 at 3:21 am

George Koulakis

May 16, 2018 at 3:21 am

Has anyone come across this before?

“The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. core/third_party_libs/dompdf/lib/php-font-lib/.htaccess.old”



  • Support Staff

May 16, 2018 at 12:36 pm

Hi George.

Yes, others have with a variety of plugins and they’ve posted their solutions elsewhere, one example here:

I can suggest removing the Event Espresso files and replacing them by following these steps:

1) Download the plugin from your account page
2) Deactivate and delete the old version of Event Espresso.
​3) Upload the new plugin to your site via Dashboard -> Plugins -> Add New.
4) Activate the plugin.

George Koulakis

May 16, 2018 at 10:52 pm


Will this affect my existing events and customisations?
I had a client ring up saying that they are now seeing an server timing error message.


  • Support Staff

May 17, 2018 at 7:30 am

Reinstalling will not affect your existing events. With regards to customisations, reinstalling will not affect your customisations with the exception of the customisations were made directly to the plugin’s PHP code files, CSS files, or JavaScript files. If you directly altered the plugin’s code, you will lose your customizations when the files are replaced. If you’re asking about customizations to settings and options, no effect.

The server timing error will happen if the event pages are served from a stale cache. The solution to this is set the caching plugin (or server side caching if applicable) to exclude the event pages from the cache.

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