Support

April 4, 2016 at 7:29 am

Yes, we have received them.

However your theme (or possibly a plugin) is throwing multiple notices which prevents login and EE from working correctly.

Swap out your debug code for this:

define( 'WP_DEBUG', true ); // Or false
if ( WP_DEBUG ) {
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
}

That enabled WPDebug but does not display any errors to the browser, it just logs them within a debug.log file on your server.

April 4, 2016 at 11:36 am

OK, So I managed to log in and take a look at the event.

Can I ask why you are using the iFrame version of the ticket selector within your events section?

This section – http://take.ms/3oFyW

Is loading via an iFrame, but you could just use [ESPRESSO_TICKET_SELECTOR event_id=your_event_id] in its place to use the ticket selector within the page itself.

That should just allow the registrations to work in the same way they do on the directly link.

April 4, 2016 at 1:04 pm

Perhaps you could just tell me how to prevent Event Espresso from automatically updating all plugins by itself in the future? Should I remove my license key? will that help? I prefer updating each individual plugin manually from now on.

Event Espresso does not automatically update any plugins on your site, it will alert you when an update is available but it will never automatically push that update to your site.

That has always been a manual process.

So the live site had updates done between when it was working and when it was not?

Also, Please could you tell me where to change the orange button link to which it points? Im referring to the orange button labelled “add to cart” which when the user clicks it changes to “View event Cart”. I would like that button to point to the same address as the Checkout link (located on the top menu to the far right).

If using the iFrame it won’t work like that.

Which site are you referring to here the dev or live?

April 4, 2016 at 3:16 pm

Are we not allowed to install the same event espresso on a development server?

You are allowed to install Event Espresso on a development server.

Is this why my activation key was disabled?

Installing the software in of itself will not disable a key.

Can you please tell me why it got deactivated to prevent this in future?

The same key was entered on dev-server.bargotickets.com where it was also registered to http://www.bargotickets.com. This will trigger an invalid API error on one site, and an invalid install key error on the other site.

You can prevent this in the future by only using the key on one of the sites.