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browngd
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January 10, 2016 at 2:27 pm
I have set up a custom question group that has several questions and the last question is a question to ask “Which services do you need”. They can then select from about 30 checkboxes. The registration form works correctly but it is not storing the which checkboxes were selected. Also, when the user and admin get the notification email, there is no data for the checkboxes indicating which checkboxes were selected. When I check the messages template my only shortcake options are [QUESTION] and [ANSWER]. All of the answers to the other questions, including custom questions are being stored and reported in the messages. The only one that is an issue is the checkboxes for this question.
Can someone please provide some assistance on this issue. It doesn’t do me any good to have this question on the form if I cannot see what the results are. i have searched the forums for this issue and the only thing I could find was from 2013 and looks like it only applies to EE3.
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Tony
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January 11, 2016 at 5:10 am
Hi there,
Can you link me to one of your events that I can run a test rgistration on please?
Are you using the latest version of Event Espresso? Currently 4.8.29.p
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browngd
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January 11, 2016 at 11:07 am
Tony,
Thanks for your response. Here is a link to one of our events.
https://www.onceuponatime.events/events/an-enchanted-garden-wedding-showcase/
Unfortunately, there is a registration fee of $5 for our events that I cannot remove since we have current registrations happening for all of our events and are under contract for that fee. And yes, we are running the latest version 4.8.29.p
Please let me know if you need anything else. Thanks!
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Lorenzo Orlando Caum
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January 11, 2016 at 11:55 am
Hello, I had a look at the question choices and we are working on an issue where an ampersand (&) will cause the answer choices to not show the answers.
Could you go ahead and edit those answer choices to change the & to and?
Rentals & Decor –> Rentals and Decor
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Lorenzo
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browngd
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January 11, 2016 at 2:42 pm
Lorenzo,
Thanks for your reply. For as long as I have been developing websites, I should have known that. I will make the changes this evening and test again. Thanks again!
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Josh
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January 12, 2016 at 11:43 am
Just a little note about the issue with quotes and &’s there’s a developer that’s working through the registration forms system to make sure that using those characters no longer problematic to the forms.
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Lorenzo Orlando Caum
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January 12, 2016 at 11:44 am
Hello, this is not expected and we are working on a fix. I tested the fix last night and I found some additional characters that triggered similar behavior so we are extending to fix for those as well.
We’ll be sure to update your support post once we have verified a fix.
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Lorenzo
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Josh
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February 8, 2016 at 12:08 pm
Hi there,
The issue you reported here was fixed and the fix was included in the Event Espresso 4.8.33.p release.
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