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Ryan DesRoches
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July 26, 2016 at 9:20 am
I am now using the EE 4.9.4p. Both my customer and I have noticed that when we add a new registration to an event on the backend (logged into Wp-admin) – the system sometimes “freezes” and the “Processing” screen hangs. This sometimes causes incomplete registrations that can show an overpayment on the registration.
This doesn’t happen at all times – but has seemed to crop up more and more lately.
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Tony
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July 26, 2016 at 10:26 am
Hi Ryan,
Can you go to Event Espresso -> Maintenance -> System Information.
Search for wp_memory and post what value is shown there please.
There are a few possible reasons for this but if its intermittent the first thing to check is your site is not running out of memory. Do you have access to the servers error logs?
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Ryan DesRoches
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July 26, 2016 at 11:17 am
wp_memory 64 MB
I did not have full error reporting on the server, but just enabled it. I’ll let you know if I find anything in the logs.
Thanks
Ryan
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Tony
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July 26, 2016 at 1:12 pm
64MB can be a little low depending on your plugins and EE.
I’d recommend upping that to 96MB or higher if possible.
You can usually do that through the wp-config.php file on your site and can find more info here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
It could be that your site is running close to max memory which means sometimes it’ll work fine, but then others not (when it hits the limit during your request).
Note right now this is just a guess without any kind of error message to go on, although more memory can’t hurt.
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Ryan DesRoches
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July 28, 2016 at 10:21 am
OK, I boosted the memory to 128M and customer is still saying that it freezes on occasion.
The error log for today shows this:
[Thu Jul 28 02:45:08 2016][error] [client 213.251.182.107] mod_mime_magic: can’t read `/data/0/1/25/119/1840119/user/1996908/htdocs/wordpress1/wp-config.php’
[Thu Jul 28 06:13:30 2016][error] [client 151.80.31.156] File does not exist: /data/0/1/25/119/1840119/user/1996908/htdocs/fti/robots.txt
[Thu Jul 28 06:58:28 2016][error] [client 66.249.66.191] File does not exist: /data/0/1/25/119/1840119/user/1996908/htdocs/fti/robots.txt
[Thu Jul 28 07:17:44 2016][error] [client 108.59.8.70] File does not exist: /data/0/1/25/119/1840119/user/1996908/htdocs/fti/robots.txt
[Thu Jul 28 08:33:42 2016][error] [client 66.249.66.175] File does not exist: /data/0/1/25/119/1840119/user/1996908/htdocs/robots.txt
[Thu Jul 28 09:28:34 2016][error] [client 76.164.227.246] File does not exist: /data/0/1/25/119/1840119/user/1996908/htdocs/fti/favicon.ico
[Thu Jul 28 10:02:06 2016][error] [client 77.75.77.62] File does not exist: /data/0/1/25/119/1840119/user/1996908/htdocs/fti/robots.txt
[Thu Jul 28 10:48:09 2016][error] [client 100.43.81.153] File does not exist: /data/0/1/25/119/1840119/user/1996908/htdocs/garage/robots.txt
[Thu Jul 28 10:47:52 2016][error] [client 141.8.143.226] File does not exist: /data/0/1/25/119/1840119/user/1996908/htdocs/garage/robots.txt
[Thu Jul 28 10:50:07 2016][error] [client 68.114.93.101] Premature end of script headers: admin-ajax.php, referer: http://foxytravel.com/wp-admin/admin.php?action=view_transaction&TXN_ID=29309&page=espresso_transactions&EVT_ID=8015&event_name=Mohegan+Sun+10%2F28%2F16&redirect_from=new_registration&_wpnonce=0aa0b34e98&view_transaction_nonce=0aa0b34e98
[Thu Jul 28 11:06:16 2016][error] [client 10.30.72.222] Premature end of script headers: index.php
[Thu Jul 28 11:06:33 2016][error] [client 68.114.93.101] Premature end of script headers: admin-ajax.php, referer: http://foxytravel.com/wp-admin/admin.php?page=espresso_transactions&action=view_transaction&TXN_ID=29309&view_transaction_nonce=0aa0b34e98
[Thu Jul 28 11:07:29 2016][error] [client 68.114.93.101] Premature end of script headers: admin.php, referer: http://foxytravel.com/wp-admin/admin.php?page=espresso_transactions&action=view_transaction&TXN_ID=29309&view_transaction_nonce=0aa0b34e98
[Thu Jul 28 11:07:33 2016][error] [client 68.114.93.101] Premature end of script headers: admin-ajax.php, referer: http://foxytravel.com/wp-admin/admin.php?page=espresso_transactions&action=view_transaction&TXN_ID=29309&view_transaction_nonce=0aa0b34e98
[Thu Jul 28 11:07:44 2016][error] [client 68.114.93.101] Premature end of script headers: admin.php, referer: http://foxytravel.com/wp-admin/admin.php?page=espresso_transactions&action=view_transaction&TXN_ID=29309&view_transaction_nonce=0aa0b34e98
[Thu Jul 28 11:08:33 2016][error] [client 68.114.93.101] Premature end of script headers: admin-ajax.php, referer: http://foxytravel.com/wp-admin/admin.php?page=espresso_transactions&action=view_transaction&TXN_ID=29309&view_transaction_nonce=0aa0b34e98
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Josh
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July 28, 2016 at 2:44 pm
Since you’re consistently logging errors that say “Premature end of script headers”, here are a few resources that may help:
http://stackoverflow.com/questions/12522128/error-premature-end-of-script-headers
https://wordpress.org/support/topic/premature-end-of-script-headers-2
You can also contact your host to see if they have any upgrade options to avoid the condition where the server is under heavy load.
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