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Imagine Gathering
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October 28, 2015 at 12:32 pm
Hi there,
I am having a serious problem. We are week away from our event and for some reason the EE system is showing both tickets as sold out. i have gone through all the dates and everything looks right. I am on godaddy managed wordpress and am trying to get them to turn off their caching, but they seem to not know where that is. We looked in the file:
object-cache.php file which should be in this location:
/wp-content/mu-plugins/object-cache.php
But that is not in the location specified. Does this have to do with my issue? Please help me get this back on line, we have people trying to buy tickets! Thank you.
Darin
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Josh
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October 28, 2015 at 12:49 pm
The object-cache.php file should be in wp-content, not mu-plugins.
Can you post a link to a sold out event so we can investigate? Thanks.
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Imagine Gathering
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October 28, 2015 at 12:59 pm
Thanks I will look for the file. Here is the link
http://imagineorcasisland.com/tickets/
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Imagine Gathering
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October 28, 2015 at 1:01 pm
object-cache.php was in wp-content. I have deleted it.
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Imagine Gathering
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October 28, 2015 at 1:02 pm
Let me know if you want to login to my site.
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Imagine Gathering
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October 28, 2015 at 1:17 pm
Ok so I created another duplicate event and that is running fine. I think perhaps I did not set the ticket numbers right somehow. I am replacing the sold out event with the new one. For the moment this seems to be working fine.
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Josh
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October 28, 2015 at 1:27 pm
For the original event where you might not have the ticket numbers right, do you have a datetime reg limit set for the datetime?
Also, do you have a sale end date set for the tickets? Is the sale end date in the future or in the past?
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