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Elizabeth
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January 12, 2016 at 2:56 pm
When someone selects Qty 4 for example, the next screen where it has the spots for attendee info, all it says is what is below. There is no box to fill in the other attendees info.
Personal Information
Use Attendee #1’s information for ALL attendees
This option allows you to use the above information for all additional attendee question fields. Please note: some events may have additional questions that you may still be required to answer in order to complete your registration.
Attendee #2
Personal Information
Attendee #3
Personal Information
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Lorenzo Orlando Caum
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January 12, 2016 at 3:26 pm
Hi,
Could you go to the personal question group and double-check that the name and email questions are enabled?
They are system questions so they should be on the site as they can’t be deleted. However, it is possible to rename / re-purpose them and I want to ensure that hasn’t happened here.
Also, a link to the event page would be helpful.
Thanks
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Lorenzo
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Elizabeth
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January 12, 2016 at 3:34 pm
When I click on the Question Groups tab, there are 4 Personal Information group names. 1 has a padlock. They all say Yes.
https://www.masterpiecemixerscapecoral.com/calendar/
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Lorenzo Orlando Caum
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January 12, 2016 at 3:43 pm
Hi, the personal question group appears to out site-wide which should not happen.
Could you provide a screenshot of the personal question group within the questions group editor?
We’ll also need a screenshot of the questions overview page (Event Espresso –> Questions.)
Here is how to share screenshots with us:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Lorenzo
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Elizabeth
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January 13, 2016 at 11:49 am
Also, when someone does multiple tickets, it is not even showing the main persons’ info…so they have no clue who purchased the tickets.
https://cloudup.com/cei8dqL_JgY
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Josh
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January 13, 2016 at 12:31 pm
Hi Dorian,
It looks like the Additional attendee questions are not activated for your events. There’s a box that says Questions For Additional Registrants. If you want to capture information for Additional attendees you’ll need to check at least one of the boxes there.
It looks like this:
https://www.evernote.com/shard/s4/sh/2507be15-a453-43e1-a01c-f06bec413b05/17607a5dcfacc421f3521015d0358844
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Elizabeth
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January 13, 2016 at 12:38 pm
How do you know which one to check? https://cloudup.com/c1IOUkR8_Ap
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Elizabeth
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January 13, 2016 at 12:40 pm
Is the a way to make it default for Additional Attendees to ask for names?
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Elizabeth
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January 13, 2016 at 12:49 pm
Fixed which one to know to check….
But can you still make the additional attendees question default as well?
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Lorenzo Orlando Caum
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January 13, 2016 at 1:12 pm
Hi Dorian,
Event Espresso 4 defaults to collecting a name and an email. Collecting additional information for new events would require you selecting those question groups through the event editor.
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Lorenzo
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Elizabeth
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January 15, 2016 at 5:21 pm
https://cloudup.com/cUk2TZVgKpv
Still not showing attendees. I did what you said.
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Elizabeth
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January 15, 2016 at 6:22 pm
Nevermind, user error
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Lorenzo Orlando Caum
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January 15, 2016 at 6:24 pm
Hi Dorian,
Were there any other questions that we could help you with on the registration forms for Event Espresso 4?
Thanks
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Lorenzo
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