Posted: June 5, 2017 at 10:58 am
Background: We’ve had a few scenarios in which one customer/user has purchased multiple tickets/registrations on behalf of other attendees to a particular event. The issue is if they reach out to us after purchase, requesting us to edit the contact details for each registration.
Long-term Solution: I’m aware of the option to allow for multiple attendees in the edit event screen – we are currently working in enhancing that experience for customers during registration checkout.
Current Issue / Question:
Ideally, we can avoid having to cancel the registration and recreate each individual one. I was looking into Attendee Mover, but I’m not sure that add-on covers this particular scenario/request.
So the user registers onto your event and selects multiple tickets, are you only requesting details for the Primary Registrant and no questions are requested for the additional tickets or are they simply adding the same details for all registrants on the checkout?
It is possible to edit the contact details for each single registration in a group registration after it has been made, but I want to make sure I understand your setup first.
Can you link me to the event so I can run a test group registration?
Yes – currently, this is the case.
We did have questions enabled for additional tickets but we disabled it for now because of some user feedback. Specifically, some users wanted all the tickets under one registration, others didn’t – we are working on some JS to accommodate both scenarios.
But in the mean time we’ll need to edit the contact details for those multiple registrations under one name.
So on that event you don’t request information for additional registrations, so the primary registrant’s details will be used for all registrations and they are all linked to the same contact.
To edit the additional registrants you need to break them out into their own contact and then change the info on that contact.
I have just added a registration (unpaid) to your site under my name for 4 tickets. You’ll notice they all have the same details for the contact into if you view each one. (They all link to the same contact right now, so the contact on any of those, appears to change all of the them)
So attendee 1 is me, and we want to change 2-4 to their own contact.
Click on registration number 2 from the group – http://take.ms/l2Hi4
Look at the contact info on the right – http://take.ms/QNBYs
Note the create contact button? Click that and EE will create a new contact with the same details as the current one (its important to remember to edit contact after creating one as you don’t want multiple contacts with the same details) – http://take.ms/5rhYm
Now save the contact and go back to your registration list – http://take.ms/vIiTh
Repeat that same process for the other additional registrations in the group.
Is that what you are looking for?
Ok, this works.
Last question – when the contact info has been successfully updated, is it as simple as clicking on “Resend Registration” to send the registration message to the new contact?
Or will it send to the original contact email that was entered upon registration?
I added my email to test this, but I haven’t received anything yet…
Please disregard my previous message, the email came through (took longer than usual).
Note that the message queue works on WP_Cron, so you need to ‘hit’ the site 3-5ish minutes for the message to travel through the system (queue, generate, send etc)
If you don’t have any active site visitors that can take a little longer than normal.
Noted – thanks again!
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