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EE4 Custom Message Templates – system sends out both the Global & Custom

Posted: March 13, 2015 at 12:30 pm

S’cool Moves, Inc.

March 13, 2015 at 12:30 pm

Hello – I have created a custom email template for the registration confirmation email. Inside the event i have selected custom email and saved the event. When I test the event, I get both versions emailed to me — global and custom. What step am I missing? Thanks!

Lorenzo Orlando Caum

  • Support Staff

March 13, 2015 at 6:28 pm

Hi, could you confirm that you are using a different email than the event admin for testing when completing a registration?

Some notifications are sent to the registrant and event admin so I want to check that you aren’t seeing something similar happen here.

Also, are you on the latest version of Event Espresso 4?


S’cool Moves, Inc.

March 13, 2015 at 6:31 pm

Hi Lorenzo,
Yes using a personal email address
Yes latest version of EE4



  • Support Staff

March 16, 2015 at 7:52 am

I’ve not been able to reproduce this so need to narrow it down some.

Event Espresso by default sends the Event Admin emails to the Event Authors Email, that is the Email address of the user account that created those events.

So to confirm, the user account used to create the Events, does it have the same email address you are using to register with?

If so the messages can be updated to use either the Company Email (Primary Contact email within General Settings) or another email of your choice if preferred.

How did you create the custom template?

S’cool Moves, Inc.

March 17, 2015 at 12:36 pm

Hi Tony,
I am talking about the confirmation email that is going to the registrant. I created a custom template for the registration details email (based on the global template). when I register for the event using my own personal email (not an admin or Event Author email), I get both the global email and the custom email.


  • Support Staff

March 17, 2015 at 3:44 pm


I understand however we often run into a similar issue when users received both the Event Admin and the Recipient to the email address they used for the registration and think it’s a duplicate but its actually expected (in terms of Event Espresso)

So I just wanted to confirm that wasn’t the issue here.

How are you creating this custom template and for which message type (I’m assuming Registration Approved but just confirming)?

S’cool Moves, Inc.

March 17, 2015 at 3:49 pm

Hi Tony,
I used completely different emails for admin and as the registrant. I registered for the event using my own personal email. The event notifications that go to admin are a completely different email.
Yes, used the Registration Approved email message type to create the custom template.


  • Support Staff

March 17, 2015 at 3:51 pm

Also, looking at the custom message template, which contexts are active?

If you go to Event Espresso -> Messages -> Custom Templates.

Find you custom template in the list and look to see which Context links are blue, for example here –

The ‘Event Admin’ and ‘Registrant’ contexts are active.

S’cool Moves, Inc.

March 17, 2015 at 3:53 pm

All contexts are active for that custom template


  • Support Staff

March 17, 2015 at 4:08 pm

I can’t reproduce a custom template also triggering the default template, however by default the Registration Approved message only has a single Registrant context active.

Are you wanting a unique email to be sent to the Primary registrant AND the regular Registrant message to? Currently that’s what will happen with both those contexts active.

Could I take a look at your messages system so I can troubleshoot this further? If so please send temporary login details using this form:

  • This reply was modified 5 years, 3 months ago by  Tony. Reason: Single registrant context


  • Support Staff

March 20, 2015 at 4:11 pm

Hi there,

Please follow up with the folks that are hosting your site and let them know that Event Espresso 4 will not function as expected on Godaddy Managed WordPress hosting or its equivalent. The pages that handle Event Espresso’s checkout need to be served dynamically, not from a cache. Your website’s http headers include this item:

X-Cacheable: YES:Forced

Which means the Event Espresso pages are served from a cache, which will cause the issue you reported here and other issues with the checkout.

A good alternative to Managed WordPress hosting from Godaddy that I can recommend is WPEngine. One reason is because they allow you to ask them to not serve E-commerce pages from a cache.

The support post ‘EE4 Custom Message Templates – system sends out both the Global & Custom’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 5 years, 3 months ago ago

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