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EE4 – Confusing purchaser with double TAKE ACTION buttons

Posted: November 30, 2015 at 2:35 pm


Andreas

November 30, 2015 at 2:35 pm

Hi,

I have setup an account with Stripe and are now testing it out.
When I get to the page to select the Payment Method, it gets a bit confusing, because first a button is displayed stating “Proceed to Finalize Registration”.
When selecting the payment method to pay by card, it takes a second and a pop-up window appears stating “Click the ‘Pay Now’ button to proceed with payment” and then there is a new button (smaller one) stating “Pay Now”.

I can send you a screenshot if you want to see how it looked.

Thank you!

Regards,
Andreas


Josh

  • Support Staff

November 30, 2015 at 4:30 pm

Hi Andreas,

The Stripe gateway adds the Pay Now button. The Pay Now button cannot be removed because without it, it will not open a payment form. Once the Pay Now button is clicked and payment details are entered in the modal, it should automatically submit the Proceed to Finalize button, without requiring a click. Along with that, the proceed to finalize button should be disabled and grayed out. If that’s not happening, please let us know and we can investigate further.

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