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Serdar Ugurlu
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June 27, 2014 at 2:11 pm
Well finally we went online with our Site and now real life shows that it is always one step ahead of a test case.
So here is the Problem:
http://www.phototours4u.com/workshops/koeln-fotobarbecue-fiesta-2014/
If you go down choose a Ticket click to register and then just go and leave the REgisttration Check Out Page without doing nothing at all just leave it blank you will notice that the Ticket count goes up without a proper Registration at all.
Is this a malconfiguration made by us ?
Any Clues what might cause such a strange behavior ?
Thank you for your Help
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Garth
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June 27, 2014 at 3:42 pm
Hi Serdar,
How are you today?
Can you explain this a little more? When I try to proceed through the registration page without filling out the questions I get this type of prompt and I cannot proceed: http://www.screencast.com/t/BV55gzP7Q (that is on your website).
Can you give me more detail so I can try to reproduce what you’re experiencing?
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Serdar Ugurlu
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June 27, 2014 at 11:55 pm
Hi Garth,
the thing is you dont have to push a button or fill a field at all to get the counter ticking !
Just choose one Ticket, push the button Starte Anmeldung and leave the first page of the registration like that.
Click Workshops choose the WS Cologne again check the Ticket count eh Voila ticket shows as sold
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Lorenzo Orlando Caum
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June 28, 2014 at 11:45 am
Hi Serdar,
I’ve tested this with the current version of Event Espresso and I can’t duplicate this issue.
The Sold and Reg count increases on after a registration has taken place:
http://cl.ly/image/3a0Y0d1y2X2I
Are you running the latest software?
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Lorenzo
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Serdar Ugurlu
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June 28, 2014 at 11:58 am
Hi Lorenzo
we are using 424reg
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Serdar Ugurlu
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June 28, 2014 at 12:00 pm
How can I update to the latest Version?
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Lorenzo Orlando Caum
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June 28, 2014 at 12:09 pm
Activate the support license key in your account:
https://eventespresso.com/users/phototours4u/
It can be copied and pasted into the General Settings page for Event Espresso.
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Lorenzo
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Serdar Ugurlu
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June 28, 2014 at 12:19 pm
I took one of the two #krys shown under:
These are all the site_license keys assigned to you for enabling automatic updates of plugins you’ve obtained from us
and pasted it in the general settings page in EE in the your organization tab then saved it,
is that correct ?
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Lorenzo Orlando Caum
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June 28, 2014 at 2:23 pm
Yes, use the key that doesn’t have Free at the end of it.
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Lorenzo
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Tony
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June 29, 2014 at 3:25 am
Hi Sergar,
Can you edit the event in question and check the default registration status please?
I’m guessing it is currently set to approved? Change that to pending payment and update the event. For free events they will automatically be updated to approved ones they complete the registration. For paid events the same applies after payment is made.
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This reply was modified 10 years, 6 months ago by
 Tony.
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Serdar Ugurlu
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June 29, 2014 at 4:04 am
Hi There Lorenzo,
Hello Tony,
@Lorenzo I copied the Key in the General Settings and updated the information. As for now it doesn’t show any Updates in the Dashboard.
I wonder though we changed the Messages and Stuff do we have to do that again after a successful update of EE ?
But right now nothing happened meaning no update.
@Tony
You are Right all of our Events have the default Status Approved. That is due to the fact that we don’t really use the payment module at all we changed the Checkout pages so that the the Customer or attendee gets a your Ticket or your Registration has been approved message.
What concerns me is:
Someone clicks 1 Ticket goes to Registration leaves it immediately without providing nothing without doing anything no registration nothing he opens Step 1 of Registration and leaves it !
Fact is right now:
The Ticket count for this Event goes UP one Digit. Well this is a major PRoblem because doing it often enough 12 Times in our Case an nobody can Book the Event because it shows as Boooked out.
They DONT FINISH the REGISTRATION at all !
English ist not my first language so forgive me if something is not so clear but I hope I could make the Problem obvious ?!
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Lorenzo Orlando Caum
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June 29, 2014 at 2:10 pm
Hello,
Event Espresso counts a registration after the member enters their information and submits the attendee information.
It should not count a registration for clicking on the register button so this sounds like a bug with the approved status since there is no actual information associated.
Try switching the status for the event to pending registration. If a person registers for a free event, then they’ll be set to approved automatically.
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Lorenzo
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