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EE4 Cancel registrations question

Posted: March 27, 2019 at 10:38 am


lisa burgess

March 27, 2019 at 10:38 am

Hi,
I have several people that registered for a training event but are cancelling.

We are not refunding them as they are doing 1-1 onsite training with us instead. My question is:

If I cancel their event registration using the bulk action “cancel registration”, will there be anything emailed to them? Second, will this affect payment? We use Stripe. I want to confirm there will be no refund given.

My goal here is to make their event tickets available for someone else to purchase, but we’d still like to have a record that they initially purchased, but they cancelled wanting to attend that particular event.

thanks,
lisa


Josh

  • Support Staff

March 27, 2019 at 11:02 am

If I cancel their event registration using the bulk action “cancel registration”, will there be anything emailed to them?

The “cancel registration” bulk action doesn’t send an email. In order to send an email you’d need to activate the “Registration Cancelled” message type, then select the “Cancel Registration and Notify” bulk action.

Second, will this affect payment? We use Stripe. I want to confirm there will be no refund given.

No refund will be given because when you change a registration’s status to Cancelled, nothing is sent to Stripe.

The support post ‘EE4 Cancel registrations question’ is closed to new replies.

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Status: closed

Updated by  Josh 1 month, 3 weeks ago ago

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