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Ian Just
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April 3, 2015 at 4:55 am
We opened bookings last night and all went well 🙂
One slight oddity: the registration database shows a few people twice, once as unpaid, once as paid. We only got one email from the system for them and when I export the data to CSV they only appear once in that.
Person 1: #136 at 9.28pm unpaid, #137 at 9.48pm paid.
Person 2: #130 at 9.08pm unpaid, #133 at 9.15pm paid.
Person 3: #153 at 6.45am unpaid, #155 at 7.41pm paid.
Person 4: #79 at 7.58pm unpaid, #92 at 8.09pm paid.
The difference in ID numbers for the last one says that was the busiest period, but the third was an otherwise quiet time.
Once I’d noticed that they only appeared once in the CSV export, I stopped being worried, but why’s this happening?
EE 4.6.18.p, WP 4.1.1
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Dean
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April 3, 2015 at 5:07 am
Hi,
It might be that they abandoned their registration, then returned and registered again. The time differences do suggest that, if it was a system error the times would likely be the same or very close together.
Anything else I can help with?
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Ian Just
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April 3, 2015 at 8:28 am
If the database had their IP address, it’d be easier to check 🙂
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Tony
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April 3, 2015 at 2:44 pm
The registration does store the IP address 🙂
If you view the registration, then click the ‘show additional registration session details’ link that is under the ‘Registrations Items’ table – http://take.ms/CIz01
You’ll see something like this – http://take.ms/hTwl8
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Ian Just
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April 3, 2015 at 4:45 pm
For most of them, yes 🙂
But not one of the duplicates:
Registration ID 151-7-1-71ac08
Registration Session d6tm77la9kadk95vgbqsqeb0t6
Registration placed from IP
Registrant User Agent
Ah, but it does for the one that was completed…
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