Posted: February 19, 2015 at 10:31 am
|
For the barcodes, we tested them at https://nyscc.org/?ee=ee-txn-tickets-url&token=1-1baea3aa76d81a001b33fd4a46b70c3e (you can enter your own registration at https://nyscc.org/nyscc-events/attendee-registration-suppliers-day-2015/). They are not scanning with our mobile barcode scanners (which would be used for the ExpressPass™ stations). Our developers seem to think it is the black spacing around the barcode. We can use either a code39 (1d) barcode or a QR code to be scanned at the ExpressPass™ stations. |
Hi there, There is information on how to set up the barcode type and colors in the help tab of the ticket editor. I’ll copy the relevant information here for your convenience:
You can use the above information to change the barcode type and color. For example, to print a code 39 type barcode that has black bars on a white background you change the barcode shortcode to:
|
|
|
Dear friends, I thank you for your fast response. Our developers used barcode reference you suggested but found that it is a code 128 barcode instead of a code 39 barcode, which is why it will not scan with our mobile scanners used for the ExpressPass™ stations. While the coding we use [BARCODE_* type=code39 w=1 h=70 fsize=18 bgcolor=#000000 color=#ffffff]</td> does have references to a code39 barcode, the barcode that is generating is ultimately pointing to print the code 128 barcode. Any help you can give to resolve this matter will be appreciated. |
Hi there, I need your help to understand what’s happening. Here’s a picture of two barcodes: Does your barcode when it’s printed look like the first one, the second one, or neither? |
|
|
Josh, Thanks for your help. Here’s the exact copy of what our barcode looks like: https://nyscc.org/?ee=ee-txn-tickets-url&token=1-561daa527a74a80adc7d8b2d22d08f0d Thanks again! |
Hi there, Can you try placing two barcode on the ticket so they can be compared? This will help you see if the two match. [BARCODE_* type=code39] and [BARCODE_* type=code128] |
|
|
Josh, Thank you again for your help resolving this matter. We’ve added both codes at https://nyscc.org/?ee=ee-txn-tickets-url&token=1-561daa527a74a80adc7d8b2d22d08f0d |
|
The codes are in the following order: |
|
The developers at ExpressPass™ sent me the following that might help. Would you make a suggestion as to how to resolve the matter? >>>>>>>>> I’ve forwarded this over to our developers and they all say that the barcodes with the black background will not work because the scanners will view them as part of the barcode. They’ve suggested using QR codes from the link below where you could simply replace the end of the URL with the merge field for the badge numbers. http://zxing.org/w/chart?cht=qr&chs=200×200&chld=L&choe=UTF-8&chl={badge number here} If you are still having trouble, I will see if we can schedule a call either today or tomorrow with one of our developers. |
Hi there, As you can see the 4 barcodes on your test ticket are all different, so I do not think that the code39 is really outputting a code 128. Re:
Maybe you didn’t see my earlier reply but you can change the barcode to have a white background with black bars. eg: Re:
You can use QR codes instead of barcodes on the ticket. The QR code shortcode you add to the ticket template is:
|
|
The support post ‘ee4 Barcodes not reading with our scanners’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.