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EE4 Abandoned regs

Posted: February 27, 2018 at 8:55 am


Dorian Straszewski

February 27, 2018 at 8:55 am

We are still having an issue with abandoned registrations leading to pending payments. I researched and found 10% of our registrants are getting an error which leads to “Abandoned” registrations. Is there anything you can do to find out why?


Josh

  • Support Staff

February 27, 2018 at 9:00 am

Hi Dorian,

May I ask what was the error you found? For what it’s worth, simply not clicking on the “Finalize Registration” button will result in an Abandoned Transaction. So one way you can help reduce the number of Abandoned transactions is you highlight the “Finalize Registration” button so it’s prominent on the registration page.


Dorian Straszewski

February 27, 2018 at 9:03 am

I’m asking for the exact error. She mentioned it is when they click finalize, but I will find out.


Josh

  • Support Staff

February 27, 2018 at 9:51 am

You might be able to capture the error if you activate WP DEBUG Logging as outlined here:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug


Dorian Straszewski

February 28, 2018 at 7:17 am

Where would I find the log for it?


Tony

  • Support Staff

February 28, 2018 at 7:20 am

You’ll find the log within /wp-content/debug.log

Or it your server is logging errors already you may have the error within the error_log (or similar) file in the root directory of your site.


Dorian Straszewski

March 1, 2018 at 11:16 am

I have other locations having the same time out error. I enabled Debug on 2 of them.

They all use AIM..auth.net


Tony

  • Support Staff

March 2, 2018 at 2:16 am

Time out error? Do you have the error they are getting?


Dorian Straszewski

March 7, 2018 at 4:10 pm

I added this several days ago:

define( ‘WP_DEBUG’, true );
if ( WP_DEBUG ) {
@ini_set( ‘display_errors’, 0 );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
}

Today it happened again and I don’t see the debug.log file in /wp-content/. They told me the time it happened.


Josh

  • Support Staff

March 7, 2018 at 4:40 pm

You may need to manually add a debug.log file to the site’s wp-content folder because the server may not allow WordPress to add it automatically (because of file permissions).


Dorian Straszewski

March 7, 2018 at 4:41 pm

There is an error_log file in public_html…but the last entry was Feb

I’ll add it an see


Josh

  • Support Staff

March 7, 2018 at 5:04 pm

WP_DEBUG does not write to the error_log file in public_html.


Dorian Straszewski

March 7, 2018 at 5:10 pm

I created the file. I’ll see if that works.


Dorian Straszewski

March 8, 2018 at 1:50 pm

This is another location now

I’ve been having some issues when people are registering online. When they click on the Method of Payment and then click on Proceed to Finalize Registration, they get an error code that says First Name, Last Name, Address etc Field is Required. Sometimes just clicking on the “x” in the error field makes it disappear and they can proceed. Sometimes it just wont let them move forward. I’ve tried registering for several classes in the last 10 mins and both of the above happened to me or sometimes it just works fine.


Josh

  • Support Staff

March 8, 2018 at 2:24 pm

Can you post a link to the other site’s event page where that’s happening? Usually a validation notification like that is from a plugin conflict.


Dorian Straszewski

March 8, 2018 at 3:27 pm

https://masterpiecemixersvenicefl.com/class-schedule/


Dorian Straszewski

March 8, 2018 at 3:29 pm

I was jus informed that https://www.masterpiecemixersjohnscreek.com/
just received a call with an error registering. I checked the Debug file and it is empty.


Dorian Straszewski

March 9, 2018 at 8:09 am

Any thoughts, I have extremely unhappy cusomters that keep texting me. 🙁


Josh

  • Support Staff

March 9, 2018 at 8:13 am

Hi Dorian,

Since nothing is apparently getting logged, then there could be some problems happening at a lower level (in which case no PHP error is actually thrown).

Can you check with your host to see if there is one or more of these things happening at the server level?
1) Object caching
2) memcached
3) Garbage collection running at regular intervals


Dorian Straszewski

March 9, 2018 at 8:14 am

Also, I use InMotion for the server and use a VPS, so it is a good company with plenty of resources.


Dorian Straszewski

March 9, 2018 at 8:19 am

So should those be happening or not happening? Are there certain settings they need to be at?


Josh

  • Support Staff

March 9, 2018 at 10:43 am

There shouldn’t be any object caching, and if there’s garbage collection happening at regular intervals you can find out at what time that task is run, and that may be the same time the customers are reporting the error.

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Updated by  Josh 3 months, 1 week ago ago

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