Support

April 20, 2014 at 5:09 pm

This is a gigantic mess, Lorenzo, not to mention extremely time-consuming to deal with!

Considering that the question part of this registration form is a major part of EE4.2 upgrade, it is very discouraging and makes me wonder if these kinds of issues will occur with future upgrades.

In addition to questions being truncated, your update has duplicate system questions, had messed up the order of questions within each group, and has questions that don’t show up even though they’re checked off and the Group name and description are showing.

To see at least some of the problems from the front end (the rest you can only see from the dashboard), please go to http://travelgreenest.com/retreats/events/knowing-the-wilds/ and go through the process of registering.

• Duplicate questions (fortunately don’t show when one of them is unchecked):
– City (system question, can’t be trashed)
– Postal Code (system question, can’t be trashed)

• Questions that don’t show under “Personal Information” on the back end:
– addresses, phone numbers, zip, city, country, etc. (would prefer all this to be under Personal Information instead of needing an additional group named, “Address Information”)

• Truncated questions (I re-enter the entire text, save, and it gets cut off again):
– Under Address Information:
– Question starting with, “For multiple reasons, all our meals are …” (It gets cut off in the middle of the sentence starting with, “Please”.)

• Questions not truncated on the back end, but not appearing on registration form (although checked in the Question Group):
– Under “Health and Medical Information”:
– “Do you have any condition(s) that would require medication during this trip?”
– “Can you swim confidently and safely in natural rivers and lakes?”
– “Do you have any previous yoga experience?”
– Under “Community Learning Activities”:
– Geology (Mountains, volcanic activity, rocks, soils)
– Flora (Plants, flowers, trees)
– Fauna (Birds, aquatic life, animals)
– Conservation (Overcoming threats near and far to the visited ecosystems)
– Under “Transportation”:
– “Are you willing to drive your car and carpool?”

• Question both truncated on the back end and not appearing on registration form:
– Question starting with, “Do you have any past or current injuries, including knee or back problems, health or medical conditi”

• Question truncated and not showing on registration form, then disappeared from back end; next recreated and appearing on the back end list of questions when saved, but disappears and causes error page when checked and saved for a question group:
– Under “Terms and Conditions:
– Do you agree to the <b>Travel Greenest Trip Terms and Conditions?

April 21, 2014 at 10:15 am

Are you guys going to respond on this issue this morning?

Without it getting fixed, I am totally stuck and screwed, can’t sell any tickets!

At the very least, I need your help this morning to downgrade to EE4.1.11 until you get it fixed.

April 21, 2014 at 3:06 pm

Also, duplicate, non-trashable system questions remain.

April 21, 2014 at 3:23 pm

If it’s not any different than what you had me just upload earlier, it’s not entirely fixed, and there are new issues.

April 21, 2014 at 4:02 pm

This is a lot different from the fix I was pointed to and had installed earlier today. Have to reconfigure once again.

April 21, 2014 at 4:49 pm

This is such a frustrating, incredible mess! I don’t know where your QA is, but not paying attention.

I thought I’d delete the tickets whose expiration dates won’t change, but now there’s a lock on one even though there’s no registrations for it, and again I try to change the expiration date and again it goes back to the same as the on-sale date.

I create a new ticket with the on-sale and expiration dates I want, and after updating, the expiration date reverts to the on-sale date.

Again, I can’t get a ticket to go live on-sale for now. Again, I can’t change any tickets’ end dates.

April 21, 2014 at 9:03 pm

This site never had EE3 on it, only EE4. If the site is now corrupted, it’s entirely because of EE, EE4, specifically!

The issues described here didn’t occur until I upgraded from 4.11.1 to 4.2.

I did exactly as all your support staff said to do. What to do now?

April 21, 2014 at 11:13 pm

Seth,

As I said before, I didn’t EVER migrate my site from EE3! You’re confusing matters. I never used EE3. That thread you’re referring to had to do with not being able to upgrade between earlier versions of EE4.

The corruption probably happened when I went from 4.1 this early afternoon to an interum version that I was given by one of your guys (someone on your team deleted the history of this thread, so I can’t point you to that version), because I deleted it after I went to 4.2.2.

I don’t have any registrations on this event. Because I had to rebuild this site from scratch earlier, I had deleted all registrations from it and have waiting to be able to re-enter them manually. So the one ticket that is locked should not be locked, and besides, you should have a way for me to unlock it if I want!

I just now changed the dates to what I wanted, as you can see in this screenshot here:
https://www.dropbox.com/s/p88onjgds2mjfug/Screen%20Shot%202014-04-21%20at%2010.10.23%20PM.png

and hit update, and this is what I got:

https://www.dropbox.com/s/75x1ttw0p0b96xo/Screen%20Shot%202014-04-21%20at%2010.10.45%20PM.png

So what’s the fix?

April 22, 2014 at 9:30 am

But then again, why wouldn’t just deleting EE from my server and reinstallng 4.2.2 do the same thing?

April 22, 2014 at 10:14 am

Yes, you can go ahead and do that with the tables, Josh. I haven’t deleted or changed the login credentials I gave you.

I don’t know how there could have still been a registrant for that one ticket — I made sure they were all deleted and then I permanently deleted them from the trash.

April 22, 2014 at 10:45 am

That user got lost in the restore last night. Please try again, same un/pw.

April 22, 2014 at 12:34 pm

I just now deleted the cut off one and selected the new one, which now appears in the group. But it concerns me that when I checked the box to put it in the group, I got taken to this error page: http://travelgreenest.com/retreats/?page_id=159

And as I said, a number of questions are still not showing, even though they’re checked for the groups they’re supposed to be in. (For example, Community Learning Activities)

Instead of fooling around with this, shouldn’t you have me be installing 4.1.11 and then upgrading to 4.2.2? Or is 4.2.2 buggy on its own account?

April 22, 2014 at 12:42 pm

No, many questions under Photographic and Video Images, Health & Medical Information, Community Learning Activities, and Transportation are still not displaying.

April 22, 2014 at 12:48 pm

Ok, then let’s do as you suggest and have you get it fixed.