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EE3 The key you have entered is invalid or expired

Posted: May 13, 2014 at 5:26 am

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Martin Bostock

May 13, 2014 at 5:26 am

The key you have entered is invalid or expired

Hi I am just activating a website I built with EE3 plugin. I am now trying to activate the support with The Licence key provided in my account and I get the above error. Can you please advise me on why this is happening. also (Not Active) visible in profile view of site licence key.

Thanks


Tony

  • Support Staff

    •

May 13, 2014 at 6:22 am

Hi Martin,

Can you double check there is no white space before/after the license key currently please?

Are you running any security plugins which may be blocking your site pinging our server?


Martin Bostock

May 13, 2014 at 6:56 am

Thank you Tony, I have re-saved the Key and the company details have been updated. The EE3 plugin can now be updated.

Many Thanks
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Martin Bostock 10 years, 6 months ago ago

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