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EE3 Stripe ERROR

Posted: February 17, 2015 at 12:47 pm


Samuel Roberts

February 17, 2015 at 12:47 pm

I have setup Stripe using the live tokens from my Stripe dashboard but still get errors in EE. The message I get is: ERROR: Failed to charge the card.
“Looks like something went wrong. Please try again or notify the website administrator.”

Stripe doesn’t show a decline so it seems like there is something wrong with EE passing along the registration. Is there a way to see the exact reason why this is failing?


Josh

  • Support Staff

    •

February 17, 2015 at 1:27 pm

Hi Samuel,

There are two places you can check for the reason:

1) FTP into your server and look in the log file in /wp-content/uploads/espresso/logs

2) Log into your Stripe account and on the dashboard, you click Logs.

The support post ‘EE3 Stripe ERROR’ is closed to new replies.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Status: closed

Updated by  Josh 9 years, 3 months ago ago

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