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Samuel Roberts
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February 17, 2015 at 12:47 pm
I have setup Stripe using the live tokens from my Stripe dashboard but still get errors in EE. The message I get is: ERROR: Failed to charge the card.
“Looks like something went wrong. Please try again or notify the website administrator.”
Stripe doesn’t show a decline so it seems like there is something wrong with EE passing along the registration. Is there a way to see the exact reason why this is failing?
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Josh
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February 17, 2015 at 1:27 pm
Hi Samuel,
There are two places you can check for the reason:
1) FTP into your server and look in the log file in /wp-content/uploads/espresso/logs
2) Log into your Stripe account and on the dashboard, you click Logs.
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