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Mick French
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July 28, 2016 at 6:08 am
EE3
I’m still using EE3 because it suits my needs & I only run one event per year.
Last year the email system all worked perfectly with EE3.
This time, the clients (nor myself, when I test with myself as a client) are receiving any confirmation or re-send registration details (via Event Overview >> Client Details >> Resend…)
However, I can receive test emails in the main WP section. (Settings>>Advanced Email Options >> Test Email.) And we (clients and I) are receiving PayPal emails.
I have followed the tips that I have found here for EE3 but I’m still having no success. eg Ticked send emails, Send before (and after) payment has been received. Tried emails eg name@ and admin@…. bla bla
Given that I only run one event per year, and the system has previously worked, I am reluctant to set up eg Mandrill but that may have to be the next step if people think it will work.
Any suggestions to help save my sanity? 😉
Thanks
Mick
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Josh
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July 28, 2016 at 7:39 am
Hi Mick,
Here are a few troubleshooting steps:
1) You install an Email Log plugin and check for errors after a failed email send attempt. Here’s the one I use:
https://wordpress.org/plugins/log-emails/
2) You make sure that there’s only one valid email address in the Event Espresso > General Settings > Primary contact email field.
3) You set the Use fancy email headers? setting to No in the Event Espresso > General Settings > Email Settings box.
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Mick French
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July 29, 2016 at 5:55 am
Thanks for your fast reply. I have set up the email log but not really sure (amateur user) what I am looking for.
Am I looking for something obvious or should I proceed with setting up the Google Analytics section too?
Thanks heaps.
Mick
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Lorenzo Orlando Caum
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July 29, 2016 at 12:04 pm
Hi Mick,
I recommend setting up a free transactional email service as it will benefit your entire WordPress site since all emails will flow through that service.
Here is a step-by-step guide for SendGrid:
https://gist.github.com/lorenzocaum/4677f472b012a5a88630
Also, is your software up to date (https://eventespresso.com/wiki/change-log/)?
—
Lorenzo
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