Support

June 8, 2015 at 4:23 am

Hi Ana,

Thank you for the links, I’ve been looking over this and so far have been unable to identify the cause.

The same does not happen on any of my test sites with a similar set up.

I did notice your site is running on 40MB of memory.

Whilst that may not be the cause of the issue I highly recommending upping this limit to at least 96MB.

More info can be found here:

http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Simply adding:

define( 'WP_MEMORY_LIMIT', '96M' );

Will increase the limit. Note this must be done before (above) this line:

/* That’s all, stop editing! Happy blogging. */

within wp-config.php, otherwise your custom value will be ignored.

• This reply was modified 9 years, 5 months ago by Tony. Reason: Removed image with server details

June 8, 2015 at 7:04 am

Something is breaking the query for the registration within the API calls.

I had a quick look over one of your events and noticed the datepicker is in a different format that Event Espresso expects – http://take.ms/mFlQw

Event Espresso expects the dates to be yyyy-mm-dd – http://take.ms/L6a5U

Currently I suspect the sites theme is doing this, can test one of the default theme such as twentyfourteen? You can do with this altering the theme for your sites visitors using the plugin Theme Test Drive.

With twentyfourteen active, edit one of your events, check the dates are in the correct format (and the correct date) then save the event and retest the app for a registration on that event.

June 8, 2015 at 11:31 am

we change to ur format, but the default mode is ours (in our event espreso)

Sorry, I don’t understand what this means, can you explain further?

is posible to read the qr with other app?

The Event Espresso QR codes are standard QR codes, there are many apps that can read them, however with EE3 you’ll need to use the EE3 Ticketing App to use the data from the QR code to check the attendee in or out.

In other word, yes any app can read the QR codes, but they can’t not be used to check attendees in.

one more question, with event espreso 4 is posible to read QR codes?

EE4 is a completely different system.

Yes there are Printable tickets(like in EE3) and Yes there is the Ticket Scanning Add-on but there is no app integration that works in the same way as the EE3 Add-on. It is possible to scan tickets with a mobile device (see HERE) but it is not a full app integration.

If you are thinking of migrating to EE4 I highly recommend to do so on a development server before updating the live serve and be sure to have a full site backup before doing so. EE3->EE4 is not a simple upgrade, it’s a completely new system, so better to be safe than sorry.

If you prefer for us to troubleshoot this directly on your server we can do this with the purchase of 1 (or more) priority support token(s).

June 9, 2015 at 5:06 am

Hi Ana,

I do not believe this is due to permissions. With the permissions above this should work as expected.

Do You mean to fix Event Espresso mobile Aplication? If the answer is YES we can pay a prority support token.

Yes, however the mobile applications itself is not the issue, something on your site is preventing the JSON API from working correctly, the app uses the JSON API to work with Event Espresso, so because the API can’t function correctly, the app can’t.

That make sense?

June 9, 2015 at 5:53 am

If you purchase a priority support token I will work directly on your server to fix this.