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EE Will not Update

Posted: April 6, 2015 at 11:02 am


Evan Carson

April 6, 2015 at 11:02 am

I have the below note in WP under the EE plugin, it will no longer auto update, when I click update it fails. I have paid for a new license, I have also tried resetting the support license. Please help. Thanks

A new version of Event Espresso is available. View What’s New with version 3.1.37.1.P. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.


Evan Carson

April 6, 2015 at 11:05 am

Ohh, and this is the only domain I am using EE on.


Jonathan Wilson

    •

April 6, 2015 at 11:07 am

Hi Evan,

Sorry for the trouble. I have reset your license key. Please remove the key from the field in your Event Espresso Settings, save the blank field, then reenter the key and save again.

Let me know if you have anymore issues. I’m here to help.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Jonathan Wilson 9 years ago ago

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