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Ian Mills
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October 7, 2015 at 10:15 pm
Hi there,
I have recently upgraded EE4 to the latest Version 4.8.13. After doing so, I have found that custom attendee information (e.g. ‘Years Teaching’) is no longer being recorded in the Registrations back-end and has also been removed from existing entries. Can someone please assist me with this?
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Tony
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October 8, 2015 at 8:24 am
Hi Ian,
Are you using the EE4 Users Integration Add-on?
So you created a custom question and added it to which question group? One of the system questions or a custom group?
Is the question still a part of whichever group is was originally?
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Ian Mills
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October 11, 2015 at 8:28 pm
Hi Tony,
No, I am not using the WP User Integration Add On.
The custom questions are currently in a system question group, unsure as to where they originally were as it is a clients’ website.
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Lorenzo Orlando Caum
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October 12, 2015 at 9:05 am
Hi there Ian,
What version of Event Espresso were you previously using for the project?
Were any system question questions repurposed (e.g. renamed for custom questions)?
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Lorenzo
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Ian Mills
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October 20, 2015 at 4:20 pm
Hi Lorenzo,
I am unsure what the previous version of EE was as it is for a client and not for my website personally.
Also, what do you mean when you ask if questions were repurposed? How would I find this?
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Lorenzo Orlando Caum
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October 21, 2015 at 9:43 am
Hi there Ian,
For example, we have seen some system questions repurposed in the past such as renaming the city question to something else.
If you try a new registration, is anything recorded on these questions?
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Lorenzo
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Ian Mills
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October 26, 2015 at 10:29 pm
Hi Lorenzo,
I think that might be the case here – when I fill out the registration form, many of the values are not stored in their relevant fields in the backend. Even when updated manually, the details do not save.
How do I fix this?
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Lorenzo Orlando Caum
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October 27, 2015 at 6:59 am
Hi Ian, could you follow up with us here?
https://eventespresso.com/send-login-details/
Then we’ll be able to confirm and share feedback.
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Lorenzo
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