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EE update triggered emails for the last couple month's sales

Posted: June 18, 2024 at 3:26 pm

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Kerry@novalda.com

June 18, 2024 at 3:26 pm

Hi, when we updated the plugin today, it sent out emails to everyone who had purchased products since May. We can apologize for this but we are wondering why that happened?

Thanks for your help!


Tony

  • Support Staff

June 18, 2024 at 4:45 pm

Hi Kerry,

Do you know if these emails were originally sent previously or waiting to send?

I’m wondering if the emails were sitting in the queue to send and an update triggered something (fixed a cron job for example) which then started the email tasks again.

I’m guessing they did send and this is not a ‘duplicate’ of those emails but just trying to rule out possible causes.


Kerry@novalda.com

June 19, 2024 at 3:39 pm

Hi, we believe they had been sent – we received several for tests we’d done. Thanks!


Sam

  • Support Staff

June 20, 2024 at 5:27 am

Hi Kerry,

Can you please go to EE > Messages and check if the recently sent messages are listed in the message activity list on the same date when you receive the message again?


Kerry@novalda.com

June 21, 2024 at 6:24 pm

Looking at the messages, I can see all of the ones that went out on June 18. For example, there’s four that were associated with ‘Nicole’, who signed up for an event in May. The messages have the June 18 date on them, not the date she signed up. I did a search for her email and only see those four listed in the messages.

So does that mean they didn’t go out when she purchased the ticket? And if that’s the case, any idea why?

thanks again.


Sam

  • Support Staff

June 24, 2024 at 6:05 am

Hi Kerry,

By default when a message is resent then it will regenerate the same message instead of creating a new message. That is why you are seeing the message on the 18th instead of the previous months.

We cannot replicate the same in our end. So there might be a possibility that the message was in the queue and sent when you updated the plugin.

Please sent the message settings so that it won’t get stuck in the queue, for that you need to go to EE > Messages settings > Generate and send all messages > And set that to “On the same request”

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