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thinkbiglearnsmart
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June 13, 2024 at 1:48 pm
I have been working on updating our plugins for the main webpage. When I updated the EE plug-in from Version 5.0.7.p to Version 5.0.19.p it updates succesfully. However, once I refresh the page it gives me the wordpress critical error alert and I cant get back in.
If I access the site through FTP and rename the plugins folder it re-allows access. Additionaly if I roll it back to a backed up version it works again. I’ve narrowed it down to this plug-in and we are trying to update it so we can get the Event Espresso – Recurring Events Manager (EE 5.0+) plug-in installed and activated and it requires the most up to date version.
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Tony
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June 13, 2024 at 3:14 pm
Hi there,
If I access the site through FTP and rename the plugins folder it re-allows access
This is what can be considered the nuclear option.
Renaming /plugins/ basically disabled all plugins, but what you can do is rename an individual plugins directory to disable that.
So in this case you know you updated EE and it threw an error, so rather than disabling everything, you can just disable EE…
So you would just rename /plugins/event-espresso-core-reg/ to say /plugins/event-espresso-core-reg-disabled/ (It can be anything other than the original directory name).
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In order to troubleshoot this, I’ll need the full error being thrown. The wordpress critical error alert is a ‘pretty’ error displayed to users, we need the full error.
You submitted a support token for a different issue which has FTP credentials within it, I can use those to take a look at this if that’s ok?
(Side note about your support token issue, I have been looking into it and currently waiting on feedback from one of our developers. I expected the add-on update to fix the issue but obviously its not for you)
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thinkbiglearnsmart
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June 19, 2024 at 8:11 am
That makes sense, thank you for the response and for the info. Yes, you can use the same credentials that we proivided in the support token to access the site for this issue as well.
Thanks for the response on the support token. I will relay that information to our finance team so they know it is still being looked at since the add-on update did not resolve the issue.
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Tony
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June 20, 2024 at 8:29 am
Just keeping you in the loop here.
The issue with the update is being caused by the people add-on, its throwing an error that I’m not getting locally or on my test sites, so I’ve opened a ticket with out developers to investigate this.
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Tony
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June 20, 2024 at 8:55 am
Actually, found the issue, it’s from custom code running on your site to replace the people column on the event list table.
Looking into this.
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Tony
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June 20, 2024 at 12:16 pm
Updated your custom function to use a different hook and the update now works as expected for me.
Can you please confirm on your end?
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thinkbiglearnsmart
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June 25, 2024 at 3:09 pm
Thanks, I will run that update first thing in the morning and let you know how it goes.
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Rio
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June 25, 2024 at 5:01 pm
Awesome, We will be waiting for your update.
thanks a lot.
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thinkbiglearnsmart
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July 16, 2024 at 9:20 am
I apologize for the extreme delay in responding. We were able to get it succesfully updated right before the 4th of July weekend and it is working properly. This issue is resolved. thanks
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Sam
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July 16, 2024 at 10:08 am
We are glad you got that working now. Please feel free to ask if you have any other questions.
Thank you.
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