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EE state full, but it is not

Posted: June 11, 2020 at 2:33 am


BikePort

June 11, 2020 at 2:33 am

Hi,
I have a qestion for number of people attending.
On the event there is 30 seats available. 26 has been booked, but it still state that the event is fully booked..
Why is this happening?

https://bikeport.no/blog/mckurs-acr-august2020/


BikePort

June 11, 2020 at 2:34 am

Hi,
I have a qestion for number of people attending.
On the event there is 30 seats available. 26 has been booked, but it still state that the event is fully booked..
Why is this happening?

https://bikeport.no/blog/mckurs-acr-august2020/


BikePort

June 11, 2020 at 2:39 am

Hi again,
I found the problem.
It was “not comleted” registrations.
However, they where all without any name or other personal info for the forms.

So apperantly, EE set reserved on registrations never completed or filled out.
Registrations without any info registered should maybe be deleted by the system automatically?


Tony

  • Support Staff

June 11, 2020 at 7:05 am

Hi there,

EE reserves the ticket as soon as the selections are submitted on the ticket selector, we have to do so this early to prevent overselling.

The reservation should last for the duration of the user’s session, which by default is 1 hour but can be filtered so may have been changed on your site.

How long have those tickets been reserved on your event?

If you look at the event itself, what does the ‘Rsrvd’ column on the datetime show?


BikePort

June 11, 2020 at 7:55 am

Thanks,
Not sure how long (have deleted them), but more than one hour.
Got email from customer tuesday asking if it was correct that the event was full. Today is thursday, so at least that timeframe…


Tony

  • Support Staff

June 11, 2020 at 8:13 am

The incomplete registrations should automatically delete after 7 days, if they aren’t then that could indicate an issue with WP_CRON.

Go to Dashboard -> Tools -> Site Health

Leave that page open for at least 30 seconds for the tests to complete, do you see any notices about scheduled event, loopback requests etc?

Install WP Crontrol on the site and go to Tools -> Cron events.

Any notices at the top of that page regarding WP_CRON?


BikePort

June 11, 2020 at 8:22 am

7 days is to long, if you like my oppinion.
Should be much less…. it can state fully booked for a week then without any other can register.

Si that something that I can change for my site?


Tony

  • Support Staff

June 11, 2020 at 8:31 am

7 days is to long, if you like my oppinion.

May I ask, too long for what? They don’t hold the reservation for 7 days.

If you read my previous reply, the reserved count is released after the session expires which is 1 hour from the ticket submission.

The incomplete registrations are then deleted after 7 days when garbage collection is run.

Did you run through the steps I posted above?


BikePort

June 11, 2020 at 8:33 am

So, how can a event be sold out from tuesday to thursday due to incomplete registrations?
That is, as far as I know, a bit longer than 1 hour?


Tony

  • Support Staff

June 11, 2020 at 8:59 am

I’m asking you to test WP_CRON to try and answer that, but so far, you have simply ignored those test or at least not posted the results for them.

The reservation system reserves the ticket for the duration of the session, again, by default that’s 1 hour.

WP_CRON is used to schedule clean up of those reservations and the query specifically checks for expired sessions.

If there is an issue with WP_CRON (which we still don’t know, because you haven’t run through the steps I posted) the reservations won’t be released. You’ve already manually deleted the reservations (which again, should be deleted after 7 days) so I can’t check those, but regardless, if the scheduled tasks set up with WP_CRON aren’t running then reserved tickets won’t ‘release’ and garbage collection can’t run to remove incomplete registrations.

So, in short, all of the above relies on WP_CRON functioning.

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