Support

July 16, 2019 at 7:49 am

Hi,

I’ve received some complaints from users who’ve had the following experience:

– They made a subscription for an event and payed.
– Everything is fine, they can see their subscription / payment
– A couple of days (in some cases weeks) later they make a new subscription for another event.
– Now something strange happens: they still see the event they recently registered for (which still needs to take place) in their shopping cart.
– Logically they delete the event from their cart, since they already registered and payed.
– They make the subscription for the new event and THINK everything is fine, but it’s not.
– What they don’t know is that with deleting the event from the cart, Event Espresso somehow actually deleted the whole subscription for the old event!

I’ve had at least 3 cases (out off about 20-30 people who registered for an extra event), so it doesn’t happen every time, but still is a big problem for our administration. I have to check all registrations manually if everything goes well and if not make a completely new registration for those cases.

Could you guys please help? I can send some login credentials so you can check the cases yourself.