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EE scanner app too slow

Posted: October 22, 2020 at 3:20 am


ComedieTriomphe

October 22, 2020 at 3:20 am

Hi,

It takes about 1min to scan 1 ticket on the Event Espresso app. This is even when the mobile phone is on the WiFi, which is a fiber connection.

What would cause such a long database fetch?


ComedieTriomphe

October 26, 2020 at 5:37 am

Any luck with this please?


Tony

  • Support Staff

October 27, 2020 at 4:40 am

Hi there,

Can you link me to the event so I can take a look at the set up?

Are you scanning for a specific datetime or scanning for all events?

Which app, iOS or Android?


ComedieTriomphe

October 28, 2020 at 4:30 am

Hi Tony,

Thank you for your answer.
We are scanning for a specific date time. The app is on an Android phone.

https://comedietriomphe.fr/event/gaga-de-saint-etienne-2/
This is an example of an event which is struggling to scan for. As most of our events, to be honest


Tony

  • Support Staff

October 29, 2020 at 6:36 am

What type of hosting are you using?

I thought this may have been caused by the number of datetimes/tickets on the event so I reproduced the same set up as your event on my server and check-in takes roughly 1 second.

Can you send me temp login details I can use with the app to scan a ticket? I’ll capture the request and see if anything stands out there.

You can send the details using this form:

https://eventespresso.com/send-login-details/

Note, I’ll also need a ticket to scan.


ComedieTriomphe

November 10, 2020 at 3:26 am

This was solved by changing hosting providers!

The support post ‘EE scanner app too slow’ is closed to new replies.

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Status: closed

Updated by  ComedieTriomphe 3 weeks, 1 day ago ago

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