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ComedieTriomphe
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October 22, 2020 at 3:20 am
Hi,
It takes about 1min to scan 1 ticket on the Event Espresso app. This is even when the mobile phone is on the WiFi, which is a fiber connection.
What would cause such a long database fetch?
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ComedieTriomphe
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October 26, 2020 at 5:37 am
Any luck with this please?
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Tony
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October 27, 2020 at 4:40 am
Hi there,
Can you link me to the event so I can take a look at the set up?
Are you scanning for a specific datetime or scanning for all events?
Which app, iOS or Android?
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ComedieTriomphe
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October 28, 2020 at 4:30 am
Hi Tony,
Thank you for your answer.
We are scanning for a specific date time. The app is on an Android phone.
https://comedietriomphe.fr/event/gaga-de-saint-etienne-2/
This is an example of an event which is struggling to scan for. As most of our events, to be honest
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Tony
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October 29, 2020 at 6:36 am
What type of hosting are you using?
I thought this may have been caused by the number of datetimes/tickets on the event so I reproduced the same set up as your event on my server and check-in takes roughly 1 second.
Can you send me temp login details I can use with the app to scan a ticket? I’ll capture the request and see if anything stands out there.
You can send the details using this form:
https://eventespresso.com/send-login-details/
Note, I’ll also need a ticket to scan.
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ComedieTriomphe
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November 10, 2020 at 3:26 am
This was solved by changing hosting providers!
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