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Vantage Websites
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November 10, 2014 at 1:08 pm
Hi, I have noticed that I have stopped receiving admin notifications of completed bookings within EE. I verified the main email in EE general settings and wordpress settings are the same, but still not receiving notifications. Also, I have not added an alternative email address in the specific event… Your assistance would be greatly appreciated.
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Susan Perry
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November 10, 2014 at 2:29 pm
I am having the same issue as well. EE 4.4.4, it was updating on the weekend. I believe the update may have broke my EE?
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Lorenzo Orlando Caum
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November 10, 2014 at 2:57 pm
Hi,
Event Espresso uses a native WP function called wp_mail() to send out email notifications. This function is also used for regular WP emails such as password resets, new member registrations, and can be affected by changes by the web host.
We recommend setting up a transaction email service like Mandrill or Postmark app:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
They take over sending email from wp_mail().
Mandrill offers a free tier up to 12,000 emails per month so that is a good option to start with.
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Lorenzo
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Susan Perry
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November 10, 2014 at 3:48 pm
The update cleared tbe admin emails out of my notifications.
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Lorenzo Orlando Caum
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November 10, 2014 at 4:15 pm
Hi,
Could you explain your last comment? I’ve tested Event Espresso 4.4.4 and admin notifications are working.
Are you saying the update removed the Event Admin email shortcodes?
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Lorenzo
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Vantage Websites
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November 10, 2014 at 6:26 pm
Mandrill rocks. Worked perfectly, thank you.
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Lorenzo Orlando Caum
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November 10, 2014 at 7:32 pm
Thanks for confirming that Mandrill helped with the issue.
Susan, did this also work for you?
https://eventespresso.com/topic/ee-not-sending-notification-emails-to-admin/#post-127334
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Lorenzo
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