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dee4dogs
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March 1, 2016 at 11:59 am
Hi all.
New to EE, but not new to WordPress. New WP install, with the latest version of EE.
I cannot for the life of me get the messaging to work.
Read the support forums, and made the following changes:
1. Installed “Check Email” plugin. Activated.
No email at all was being sent…. pointing to problem with wp_mail.
2. Installed WP-Mail-SMTP plugin. Activated.
Test emails send from WP-Mail-SMTP test function. OK.
Test emails send from Check Email test function. OK.
Still no emails sending from EE.
3. Dug into EE and sent a “Batch Message” from the “Registrations” page – and **it worked**. But can’t get the Test messages from the Messages “Default Templates” page to send. ALSO – when I book a place, I don’t get any transactional emails.
Any suggestions?
Thank you
Dan
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Lorenzo Orlando Caum
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March 1, 2016 at 1:03 pm
Hi Dan,
Thanks for getting a head-start on troubleshooting. Who is your hosting provider?
The reason I ask is that wp_mail is a core mail function that Event Espresso and other plugins use. WordPress core also uses it for password requests and other core notifications.
Could you reply with the exact error message about wp_mail?
If there is a problem with wp_mail or a restriction, then emails from Event Espresso won’t work as expected.
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Lorenzo
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dee4dogs
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March 1, 2016 at 2:11 pm
Hi Lorenzo.
Not getting *ANY* error messages at all. Even switching on the WP debug mode and logging, it’s not collecting anything.
Hosting is UK Web Solutions Direct – I’ve several WP sites with them, and never had a problem before.
I’m following up with their support team too.
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Lorenzo Orlando Caum
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March 1, 2016 at 2:32 pm
Thanks Dan. On this comment:
1. Installed “Check Email” plugin. Activated.
No email at all was being sent…. pointing to problem with wp_mail.
I may have misread that as I thought that the problem was an error related to wp_mail.
Are notifications working on your other websites?
I want to suggest a transactional email service like SendGrid or Postmark app (https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/) but if there are errors occurring with wp_mail, then they may not help. They can help with issues with the local email server though.
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Lorenzo
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dee4dogs
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March 1, 2016 at 3:01 pm
OK. That problem has been resolved.
Now something simpler.
In the emails for registering on the event… at the bottom there is a footer which includes an email address, a phone number, and social media links… I cannot find where to edit these. It’s not in the templates at all.
The email address is not the one I want to use. Any hints?
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dee4dogs
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March 1, 2016 at 3:07 pm
OK. Found it – missed the selection box in the templates of choosing Recipient & Admin.
So – where does [CO_EMAIL] get pulled from?
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dee4dogs
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March 1, 2016 at 3:15 pm
OK. Found it. Nailed it.
I like this software. I’d be faster if I wasn’t so tired.
Thanks.
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